SECTION B | |
QUESTION 2: MAP WORK AND TOUR PLANNING | |
Itinerary |
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World Health Organisation |
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Vaccination |
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Compulsory vaccination |
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Recommended vaccination |
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Malaria precautions |
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Valid passport |
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Visa |
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Health certificate |
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International Driver’s Permit (IDP) |
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Duty free goods |
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Prohibited goods |
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Green channel |
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Red channel |
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To declare |
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Daylight Savings Time | A practice of turning the clock one hour ahead of standard time at the beginning of summer to gain extra daylight hours
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Time Zone | A region of the Earth where all the countries have adopted the same standard time |
Steps to follow when doing time zone calculations: |
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Jet lag | Jet lag is a physical condition related to flying long distances over many time zones (flying from east to west or west to east). It is related to the number of time zones a traveller crosses and not to the length of the flight. SYMPTOMS OF JET LAG:
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Jet fatigue |
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SECTION B | |
QUESTION 3: FOREIGN EXCHANGE | |
GDP |
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Multiplier effect | The multiplier effect is when money, spent by tourists, filters down through the economy benefitting other organisations |
The buying power of the Rand |
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If the Rand is strong |
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If the Rand is weak |
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Bank Selling Rate |
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Bank Buying Rate | The rate at which the foreign exchange dealers e.g. commercial banks, will buy foreign currency |
When doing a foreign exchange calculation always look at it from the Bank’s position | What is the Bank doing with the foreign currency?
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Currency rate sheet |
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Convert a major currency to the South African Rand (ZAR) | MULTIPLY by the Rate of Exchange e.g. USD150 × 14,83 = R2 224,50 |
Convert the South African Rand (ZAR) to a major currency | DIVIDE by the Rate of Exchange e.g. R15 000 ÷ 16,65 с € 900,90 |
SECTION C | ||||
QUESTION 4: TOURISM ATTRACTIONS | ||||
Tourist attraction | A tourist attraction is a place, an area, a building or an event of interest that tourists visit for its historical significance, cultural value, natural or human-made beauty or entertainment opportunities. | |||
Icon | An icon in the tourism context is an attraction or feature that is world famous, has symbolic value and is closely associated with a particular destination. | |||
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/ AREA | WHY IS IT AN ICON |
Sydney Opera House | Australia | City: Sydney | It is universally recognised as an architectural masterpiece of the 20th century because of its design and construction | |
Ayers Rock / Uluru-Kata Tjuta National Park | Australia | State: Northern Territory | Uluru or Ayers Rock is a unique, massive, round rock formation composed of hard, red sandstone. It also known as an “island mountain” and two-thirds of the rock is buried 5 km underground. | |
The statue of Christ the Redeemer | Brazil | City: Rio de Janeiro | With its outstretched arms overlooking the city of Rio de Janeiro it is one of the most famous statues in the world and is known not only for its dramatic location and size, but also as a symbol of Christianity and peace. | |
Niagara Falls | Canada and USA | Cities: Niagara Falls, Ontario (Canada) and Niagara Falls, New York (USA) | The Niagara Falls is the most famous waterfall in the world. It is one of the biggest and most powerful and receives more visitors than any other waterfall. | |
Colosseum | Italy | City: Rome | The Colosseum is the largest amphitheatre constructed during the Roman Empire and is regarded as the greatest example of Roman engineering and architecture. It is nearly 2 000 years old. | |
Leaning Tower of Pisa (Piazza del Duomo) | Italy | City: Pisa | Because of its beauty and the fact that it has tilted, this freestanding bell tower or campanile, known as the Leaning Tower of Pisa, is one of the most recognisable structures in the world. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/ AREA | WHY IS IT AN ICON |
Venice | Italy | City: Venice | Venice, a city built on 118 small islands linked by canals and bridges is one of the most beautiful cities in the world and famous for its architecture and art. | |
Vatican City | Italy | City: Rome | Vatican City, also known as the Vatican, is the world’s smallest independent city state, the seat of the Roman Catholic Church and is ruled by its head, the pope. | |
The Great Pyramids of Giza | Egypt | City: Giza | The Pyramids of Giza were constructed over 4 500 years ago as massive tombs for the Egyptian pharaohs. The pyramids are symbols of Egypt’s history and culture. They serve as evidence of the ancient Egyptians’ technical advancement. | |
The Sphinx | Egypt | City: Giza | The Sphinx is a huge statue of a creature with the body of a lion and the head of a human. It is carved out of a single block of limestone and is one of the largest and most recognisable statues in the world, and a symbol of Egypt. | |
Berlin Wall | Germany | City: Berlin | Built in 1961, the Berlin Wall was a concrete wall separating West Berlin from East Berlin in East Germany. It symbolised the division between democracy and communism during the Cold War. | |
Black Forest | Germany | State: Baden-Württemberg | The Black Forest is known for its beautiful scenery consisting of mountains covered with pine and fir trees, valleys, lakes, mineral springs and picturesque villages. | |
The Dome of the Rock | Israel | City:Jerusalem | The Dome of the Rock is an Islamic shrine built on a sacred rock. It is the third most holy site in the world for Muslims after Mecca and Medina. The Prophet Muhammad, the founder of Islam, is believed to have ascended to heaven from this site. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/ AREA | WHY IS IT AN ICON |
The Wailing Wall | Israel | City: Jerusalem | The Wailing Wall, located on the west of the Temple Mount in the old city of Jerusalem, is the holiest Jewish site in the world. | |
The Great Wall of China | China | City: Beijing | The Great Wall of China dates back 2 000 years and is the world’s longest human-made defensive structure. It is not only a symbol of China’s history and culture, but it is testament to ancient Chinese determination and engineering skills. | |
The Parthenon | Greece | City: Athens | The Parthenon is the remains of a 2 500-year-old temple located on the Acropolis, a hill overlooking the city of Athens, Greece. It is a symbol of ancient Greek civilisation and its most famous surviving building. | |
The Taj Mahal | India | City: Agra | The Taj Mahal is constructed of white marble. It was built by an Indian ruler as a symbol of his everlasting love for his deceased wife. The Taj Mahal is regarded as an architectural masterpiece and one of the most beautiful buildings in the world. | |
The Blue Mosque | Turkey | City: Istanbul | The Blue Mosque in Istanbul, Turkey, with its cascading domes, decorated with ceramic blue tiles on the inside, its courtyards and six minarets, is considered one of the most beautiful mosques in the world. | |
The Eiffel Tower | France | City: Paris | The Eiffel Tower is the world’s most famous tower and a symbol of Paris. It is the tallest structure in Paris and the most-visited tourist attraction in the world that charges an admission fee. | |
The French Riviera | France | City: Nice | The French Riviera or Côte d’ zur is one of the most famous and luxurious coastal resort areas in the world. It lies on the Mediterranean coast of south-eastern France on the border with Italy. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OFCOUNTRY | NAME OF CITY/TOWN/AREA | WHY IS IT AN ICON |
Mount Fuji | Japan | City: Tokyo | Mount Fuji is the highest mountain in Japan. This volcanic mountain is world famous for its near perfect symmetrical cone shape and is recognised as a symbol of Japan. | |
Chichen Itza | Mexico | Region: Yucatán Peninsula | Chichen Itza is the ruined remains of a large, ancient Mayan city. It is one of the best-preserved archaeological sites of the ancient Mayan civilization. | |
Petra | Jordan | City: Wadi Musa | This desert city, hidden in a narrow valley between by mountains, has been carved from solid rock, making it one of the most spectacular ancient cities in the world. Petra, which means “rock” in Greek, was constructed around 100 BC as the capital city of the Nabateans, an Arab tribe. | |
Mount Everest | Nepal | City: Kathmandu | Mount Everest is the highest mountain in the world. The peak is 8 848 m above sea level. | |
Mecca | Saudi Arabia | City: Mecca | Mecca, the most sacred city of the Islam faith, is the spiritual centre of all Muslims. It is the birthplace of the Prophet Muhammad, the founder of the Islamic faith, and the focal point of Muslim pilgrimage. | |
The Swiss Alps Jungfrau-Aletsch | Switzerland | Area: Cantons of Berne and Valais | The Swiss Alps Jungfrau- Aletsch is a protected area in south-western Switzerland. This beautiful region has high mountain peaks that are permanently covered in snow, glaciers and valleys. | |
Windmills | The Netherlands | Area: All over the Netherlands | Windmills are one of the main symbols associated with the Netherlands. Not only are they characteristic of the Dutch landscape, they are also a symbol of the Dutch struggle against water. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/AREA | WHY IS IT AN ICON |
Machu Picchu | Peru | City: Cuzco | Machu Picchu, an ancient Inca city in the Andes Mountain in Peru, is one of the most important and mysterious archaeological sites in the world. It is also known as The Lost City of the Incas. | |
Auschwitz | Poland | City: Auschwitz | Auschwitz was Nazi Germany’s largest concentration camp, forced labour and extermination camp complex in Europe from 1940 to 1945. Today it serves as a symbol of the Holocaust and humanity’s cruelty to its fellow humans during World War II. | |
The Algarve | Portugal | City: Faro | The lgarve is Portugal’s most popular tourist region and one of Europe’s favourite holiday destinations. This region is renowned for the natural beauty of its dramatic coastline, sunny weather, excellent beaches, opportunities for outdoor activities and great food. | |
Alcázar of Segovia | Spain | City: Segovia | The Alcázar of Segovia is the most recognisable fortress castle in Spain. It is built on top of a huge rocky hill and shaped like the bow of a ship. This fortress dates back centuries and is one of the most visited monuments in Spain. | |
Bullfights | Spain | Cities: Madrid, Seville and Pamplona | The practice of bullfighting, in which a bullfighter in a public display provokes and then kills a bull with a sword, is universally associated with Spain’s history and culture. | |
Floating markets | Thailand | City: Bangkok | The colourful and vibrant floating markets where traders sell their goods from their boats on the rivers and canals have become a symbol of the traditional way of life in Thailand. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/AREA | WHY IS IT AN ICON |
The Kremlin | Russia | City: Moscow | The Kremlin is a fortified complex of buildings in the city of Moscow. The monumental walls, towers, cathedrals and palaces that make up the Kremlin form a living museum of Russian history, culture and architecture. It is also a symbol of the Russian state. | |
The Red Square | Russia | City: Moscow | The Red Square in the centre of Moscow, Russia is a large public square surrounded by significant buildings. It has been the site of many historical events since the 15th century and is considered to be the most famous tourist attraction in Moscow. | |
Big Ben | United Kingdom | City: London | Popularly referred to as Big Ben, the Elizabeth Tower of the Palace of Westminster is recognised worldwide as a symbol of the city of London and the United Kingdom. | |
Buckingham Palace | United Kingdom | City: London | Buckingham Palace is the official residence and administrative headquarters of the British monarch. It is a major tourist attraction in London. | |
Tower of London | United Kingdom | City: London | The Tower of London is an ancient fortress palace complex and one of the oldest buildings in London. It is a symbol of royal power dating back to the 11th century. | |
Tower Bridge | United Kingdom | City: London | London's Tower Bridge is one of the most recognizable bridges in the world. Tower Bridge (built 1886-1894) is a combined bascule and suspension bridge in London which crosses the River Thames. It is close to the Tower of London, from which it takes its name, and has become an iconic symbol of London. |
PICTURE OF WORLD ICON | NAME OF WORLD ICON | NAME OF COUNTRY | NAME OF CITY/TOWN/ AREA | WHY IS IT AN ICON |
The Statue of Liberty | United States of America | City: New York | The Statue of Liberty was a gift from France to the USA. It has become one of the most recognisable landmarks in the world and a universal symbol of freedom because it stands in New York Harbour which is where all immigrants to the United States used to arrive by boat. | |
The Grand Canyon | United States of America | State: Arizona | The Grand Canyon is one of the largest gorges in the world. With its overwhelming size and magnificent landscape, it is one of the most spectacular natural wonders and best examples of erosion in the world. |
LOCATION OF ICONS ON A MAP | |
Factors contributing to the success of a tourist attraction |
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Characteristics of a successful tourist attraction |
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SECTION C | |||
QUESTION 5: CULTURE AND HERITAGE TOURISM | |||
World Heritage Sites |
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The role of UNESCO |
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World Heritage Sites in South Africa | NAME OF WHS | PROVINCE | TYPE |
Cradle of Humankind (1999) | Gauteng | Cultural | |
Mapungubwe Cultural Landscape (2003) | Limpopo | Cultural | |
Robben Island (1999) | Western Cape | Cultural | |
Richtersveld Cultural and Botanical Landscape (2007) | Northern Cape | Cultural | |
Khomani Cultural Landscape (2017) | Northern Cape | Cultural | |
Cape Floral Region Protected Areas (2004) | Western Cape | Natural | |
iSimangaliso Wetland Park (1999) | KwaZulu Natal | Natural | |
Vredefort Dome (2005) | Free State | Natural | |
Barberton Makhonjwa Mountains (2018) | Mpumalanga | Natural | |
uKhahlamba-Drakensberg Park (2000) | KwaZulu Natal | Mixed | |
The value of World Heritage Sites to South Africa |
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LOCATION OF WORLD HERITAGE SITES ON A MAP OF SOUTH AFRICA | |||
SECTION C | |
QUESTION 6: MARKETING | |
The importance of marketing South Africa internationally |
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The core business of SA Tourism |
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Opportunities for marketing SA internationally |
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Funding for SA Tourism’s international marketing initiatives |
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Branding |
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Opportunities to promote SA and the southern African region to the world |
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SECTION D | |
QUESTION 7: TOURISM SECTORS | |
Factors that contribute to a professional image in the tourism industry |
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Contract of employment | The contract of employment describes the basic conditions of employment such as:
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Code of Conduct |
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SECTION D | |
QUESTION 8: SUSTAINABLE AND RESPONSIBLE TOURISM | |
The three pillars of sustainable tourism |
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Responsible tourism and tourists |
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SECTION E: | |
QUESTION 9: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM | |
Global events |
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The main economic benefits of global events |
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The advantages a global event holds for the host country |
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Disadvantages of global events for a host country |
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Political situations |
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Unforeseen occurrences |
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The impact of unforeseen occurrences |
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Forms of payment when travelling internationally |
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Foreign market share |
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Land markets |
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Air markets |
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SECTION E | |
QUESTION 10: COMMUNICATION AND CUSTOMER CARE | |
The purpose of obtaining customer feedback |
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Methods to obtain customer feedback |
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Positive impact of excellent service delivery |
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