TOURISM
GRADE 12 
AMENDED SENIOR CERTIFICATE EXAMS
PAST PAPERS AND MEMOS
MAY/JUNE 2018

INSTRUCTIONS AND INFORMATION 
Read the instructions carefully before answering the questions. 

1. This question paper consists of FIVE sections. 
2. Answer ALL the questions. 
3. Start EACH question on a NEW page. 
4. In QUESTIONS 3.1 and 3.2, round off your answer to TWO decimal places. 
5. Show ALL steps for the calculations.  
6. You may use a non-programmable calculator. 
7. Use the mark allocation of each question as a guide to the length of  your answer. 
8. Write neatly and legibly. 
9. The table below is a guide to help you allocate your time according to  each section.

QUESTIONS 

SECTION A: SHORT QUESTIONS 
QUESTION 1 
1.1 Various options are provided as possible answers to the following questions.  Choose the answer and write only the letter (A–D) next to the question  numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, for example 1.1.21 D. 
1.1.1 The travel document attached to a passport allowing entry into  a foreign destination. 

1. International driving license
2. Tourist visa
3. Yellow fever certificate
4. Birth certificate 

1.1.2 Good advice given to a tourist regarding safety in a foreign country: 

1. Always carry large amounts of cash.
2. Display expensive camera equipment.  
3. Ensure visibility of room keys. 
4. Carry copies of travel documents. 

1.1.3 Travel allowances are part of … regulations of a country. 

1. visa
2. passport
3. customs
4. exchange 

1.1.4 … fluctuations in the exchange rate will impact on outbound  tourists who purchase foreign currency just before their  international flights. 

1. Daily
2. Monthly
3. Quarterly
4. Annual 

1.1.5 The downgrading of South Africa's economic status by certain  rating agents in 2017 resulted in … 

1. the strengthening of the value of the rand. 
2. a drop in the value of the United States dollar. 
3. an increase in the exchange rate of the rand. 
4. the economic recession in South Africa.

1.1.6 The icons found in France: 

1.1.7 The highest mountain peak in the world which is part of the  Himalayas: 

1. Mount Fuji
2. Swiss Alps
3. Mount Everest
4. Ayers Rock

1.1.8 The country where the icon below is located: 

1. Brazil
2. Argentina
3. Rio De Janeiro
4. Mexico 

1.1.9 The site where one of the largest genocides (mass killing of  people) occurred during World War II: 

1. Berlin Wall
2. Kremlin
3. Auschwitz
4. Red Square 

1.1.10 A factor that contributes to Machu Picchu being a successful tourist  attraction: 

1. Machu Picchu limits the number of tourists visiting the  attraction. 
2. Tourists to Machu Picchu are offered free accommodation. 
3. Tourists on wheelchairs are not allowed to visit Machu Picchu. 
4. Machu Picchu does not advertise their tourist packages. 

1.1.11 Human rights in the tourism industry can be explained as … 

1. steps taken during wage negotiations in the workplace. 
2. treating all individuals in a respectful and fair manner.  
3. a tourism company gaining economic benefits for itself. 
4. consumer responsibilities when shopping at the mall.

1.1.12 Responsible and sustainable tourism focuses on … 

1. carrying prohibited products while on holiday. 
2. promoting good international relationships and nation building. 
3. driving recklessly in a foreign country. 
4. saving and conserving resources for future generations. 

1.1.13 Laura is a chef at a restaurant. The most appropriate dress code to  accommodate her core duties would be: 

1.1.14 Compulsory information included in an employment contract: 

1. Previous employer
2. Personal values
3. Tax refunds
4. Core duties 

1.1.15 A factor that contributes to the professional image of a tourism  business: 

1. Environmental policies
2. Bereavement policies
3. Retirement policies
4. Procurement policies 

1.1.16 The demand for tourism will decrease in destinations where there  is an increase in … 

1. civilian conflict.
2. customer loyalty.
3. social investment.
4. local procurement. 

1.1.17 The full term/name for G8 in the 2016 logo below is … 

1. Gulf eight leaders. 
2. German top eight economies. 
3. Great eight countries. 
4. Gifts from eight governments. 

1.1.18 Cultural tourists would prefer these activities to be included in their  itinerary when they visit Mpumalanga: 

1. Skiing and snow-boarding 
2. Game viewing and traditional dancing 
3. Going to the beach and snorkelling 
4. Swimming with dolphins and canoeing

1.1.19 By using a service delivery survey, the owner of a bed and  breakfast establishment can establish the … 

1. number of tourists that will rent a car from them. 
2. property value in order to sell the business. 
3. satisfaction levels of guests at the establishment. 
4. occupancy rates charged by competitors in the industry. 

1.1.20 A heading that describes the process in the flow diagram below: 

1. Voluntary donation 
2. Economic upsets 
3. Global recession 
4. Multiplier effect (20 x 1) (20) 

1.2 Give ONE word(s)/term for each of the following descriptions by choosing  a word(s)/term from the list below. Write only the word(s)/term next to the  question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. 

1.2.1 The organisation responsible for gathering tourism statistics on  global travel (1) 
1.2.2 The crown jewels are associated with this icon (1) 
1.2.3 The term used to describe the 2023 Rugby World Cup (1) 
1.2.4 This imaginary line is also referred to as the 0° line of longitude (1) 
1.2.5 The Statue of Christ the Redeemer is found in this country (1) 
1.3 Choose the correct word from those given in brackets. Write only the word(s)  next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, for  example 1.3.6 passport. 
1.3.1 (Toiletries/Meals) are calculated as part of the budget compiled by  a travel agent. (1) 
1.3.2 According to SATourism, tourists arriving from Mauritius are  regarded as South Africa's (air/land) source markets. (1) 
1.3.3 The Wimbledon Tennis Tournament has a positive impact on the  economy of (London/New York) as the host city. (1) 
1.3.4 Passengers flying from east to west, crossing the IDL, will  (gain/lose) a day. (1) 
1.3.5 The 2018 COP24 is a conference on (service delivery/  climate change). (1)
1.4 Choose the picture from COLUMN B that matches the factors contributing to  the success of an attraction in COLUMN A. Write only the letter (A–F) next to  the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, for example  1.4.6 K 

COLUMN A	COLUMN B
1.4.1 Crime prevention  1.4.2 Appearance and  upkeep of an attraction  1.4.3 Marketing the attraction 1.4.4 Universal access  1.4.5 Efficient and ethical  behaviour of staff

(5 x 1) (5)
1.5 Study the 'Frequently Asked Questions' page of the TOMSA booklet below. 
Match the answers (in the block below) to the 'Frequently Asked Questions'.  Write only the answer next to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK, e.g. 1.5.6 accommodation. 

(5) 

TOTAL SECTION A: 40 

SECTION B: MAP WORK AND TOUR PLANNING, FOREIGN EXCHANGE
QUESTION 2 
2.1 Study the World Time Zone map below, read the information and answer  the questions that follow. 

THE 2019 FIFA WOMEN'S WORLD CUP  South African soccer fans will fly to Paris, France, to watch some of the World  Cup matches. They will depart from OR Tambo International Airport at 20:00  on Wednesday, 5 June 2019. Their total flying time will be 11 hours. They will remain in France for the duration of the World Cup. Thereafter they will spend  a few days in three north-eastern European countries that share borders with  France.   NOTE: France is practising DST.

2.1.1 Name the visa that South Africans will have to apply for to enter  France. (1) 
2.1.2 List THREE supporting documents that must be submitted with the  application for the visa in QUESTION 2.1.1. (3) 
2.1.3 

Related Items

1. Calculate the time at which the viewers in Perth, Australia, will  be able to watch the opening ceremony live on television. (5)
2. Calculate the time at which the South African fans will arrive in  Paris, France. 
   NOTE: Show ALL calculations. (7)

2.2 
2.2.1 Explain ONE reason why South African soccer fans who will attend  the World Cup have to be aware of DST in their travel planning. (2) 
2.2.2 Explain TWO time-related benefits for South African fans while  they are at the 2019 FIFA Women's World Cup in Paris. (4) 
2.3 Study the map below and answer the questions that follow. 

The soccer fans from South Africa want to extend their stay in Europe after  the 2019 FIFA Women's World Cup. They plan to visit THREE countries in  the north-east of Europe that share borders with France. They are going use  the Eurorail to travel to these countries.

MAP OF COUNTRIES BORDERING FRANCE

[Adapted from http://nissanmaxima.me] 
2.3.1 Logical route planning is an important consideration for  international travel.  
Select THREE countries in north-eastern Europe which share a  border with France, that the South Africans may choose to visit.  
Write only the question number and the names of the countries. (3) 
2.3.2 Name the bordering country that does NOT use the euro as  its currency. (1)
2.4 Study the picture below and answer the questions that follow. 

[Source: http://www.huffingtonpost.co.za] 
2.4.1 Explain the difference between jet lag and jet fatigue. (4) 
2.4.2 

1. Refer to the picture and give TWO symptoms of jet lag. (4) 
2. State TWO ways in which the symptoms given in  QUESTION 2.4.2(a) can be minimised. (4) [38]

QUESTION 3 
3.1 Study the picture and the exchange rate table below and answer the  questions that follow. 

3.1.1 Identify the currency that was left on the table for the waitron. (1) 
3.1.2 

1. Add the total value of the foreign currency notes and coins left  on the table. (1)
2. Calculate how much the waitron could expect in rand when the  owner of the restaurant exchanges the currency on behalf of  the waitron. (3) 

3.2 A British tourist left 27 British pounds on the table for the waitron.
3.2.1 Calculate the amount the waitron received in rand. Show ALL calculations and round off your answer to TWO decimal  places. (3) 
3.2.2 

1. Compare the two scenarios above in terms of the value of the  tips the waitron has received. (2)
2. Explain how the gratuities (tips) received by the waitron can  add to the multiplier effect in the nearby community.  (2) [12] 

TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM;  MARKETING 
QUESTION 4 
4.1 Refer to the clues below and complete the crossword puzzle. 
Write only the answer next to the question numbers (4.1.1 to 4.1.6) in the  ANSWER BOOK, for example 4.1.7 Eiffel Tower. 

CLUES 

(6 x 1) (6)
4.2 Read the article below and answer the questions that follow. 

4.2.1 Name the ancient cultural group associated with Machu Picchu. (1) 
4.2.2 Name the continent where Machu Picchu is located. (1) 
4.2.3 Explain why this icon was built. (2) 
4.2.4 This icon was discovered high up in the Peruvian mountains. Discuss ONE reason why this cultural group would have chosen to  live so high up in the mountains. (2) 
4.2.5 Identify TWO ways in the article in which the Peruvian government  is trying to revive the importance of this icon. (4) 
4.2.6 In a paragraph, explain the disagreement surrounding the artefacts  of Machu Picchu. 
Your paragraph should focus on the following: 

• A discussion on the disagreement between Yale and Peru  surrounding the icon. (2 x 2) 
• ONE argument in favour of Peru's point of view. (2) 

NOTE: ONE mark will be awarded for paragraph format  containing complete, well-constructed sentences without  bullets or numbers. (1) (7) [23]

QUESTION 5 
Study the information board below and answer the questions that follow. 

[Adapted from www.unesco.org] 
5.1 State the type of World Heritage Site shown on the information board. (1) 
5.2 Name the province where the site in QUESTION 5.1 is located. (1) 
5.3 Give ONE reason why the UNESCO logos appear on the information board. (2) 
5.4 On the information board above UNESCO states, 'These works are illustrative  of the evolution of human society and settlement over time …' 
Suggest TWO characteristics of this site which illustrates the evolution of  human society. (4) 
5.5 Explain TWO ways in which this site has global significance for future  generations. (4) [12] 

QUESTION 6 
Study the information taken from the TOMSA booklet below and answer the questions  that follow. 

6.1 Name the organisation represented in the logo. (1) 
6.2 State TWO ways in which the Tourism Safety Initiative will benefit tourism  businesses. (4) 
6.3 From the information, identify the following: 
6.3.1 ONE public entity that partners with South Africa's marketing body  to grow and develop the tourism industry in South Africa (1) 
6.3.2  ONE organisation that partners with South Africa's marketing body  to grow and develop the tourism industry in South Africa (1) 
6.4 Discuss TWO ways how tourism businesses will benefit from the initiatives in  the article. (4)
6.5 Name the following: 
6.5.1  The international travel trade show in Germany where South Africa  is marketed (1) 
6.5.2The local travel trade show in Durban (1) 
6.6 Give TWO examples of e-marketing used to market South Africa as a  destination of choice. (2) [15] 

TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE  TOURISM 
QUESTION 7 
Study the pictures of employees at a travel agency below and answer the questions  that follow. 

7.1 Explain the importance of a code of conduct at a travel agency. (2) 
7.2 Discuss TWO ways in which the unprofessional behaviour of the staff  members in the pictures above can impact negatively on the work ethics of  the other staff members at the travel agency with regard to: 
7.2.1 Harassment  (4) 
7.2.2 Laziness (4)
7.3 Explain TWO ways in which the employer can deal effectively with the above  cases of unprofessional behaviour to ensure productivity at the travel agency. (4) [14]

QUESTION 8 
Read the extract below and answer the questions that follow. 

8.1
8.1.1 From the above extract it is clear that the primary focus of the  White Shark project is on the environmental and social pillar of  sustainable tourism.  Identify ONE example of how the economic pillar is being practised  at the Swop Shop. (2) 
8.1.2 Explain THREE ways, from an economic perspective, in which the  White Shark Swop Shop project organisers empower the children  of Masekhane to develop into self-sufficient individuals. (6)
8.2 Read the slogan below and answer the questions that follow. 

Suggest TWO ways in which tourists can 'put back into travel what they get  from it' by: 
8.2.1 Supporting the local community (4) 
8.2.2  Protecting the environment (4) [16] 

TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;  COMMUNICATION AND CUSTOMER CARE 
Read the newspaper article below and answer the questions that follow. 

9.1
9.1.1 Give a description of a hurricane. (2) 
9.1.2 Discuss TWO reasons why part of the money raised by the former  presidents should be spent on tourism infrastructure in areas  affected by the hurricanes. (4)
9.2 

Suggest THREE ways in which the tourism industry in Knysna could recover  from the wildfire disaster. (6) 
9.3 Study the information below and answer the questions that follow. 

[Adapted from www.newsroom.mastercard.com] 
9.3.1 Name the company that compiled the statistics in the information  above. (1) 
9.3.2 Give the payment method associated with the company in  QUESTION 9.3.1. (2) 
9.3.3 

1. State whether the top 5 source markets are ranked according  to visitor volumes or expenditure. (1)
2. Give ONE reason for the answer to QUESTION 9.3.3(a). (2) 

9.3.4 Identify the following markets: 

1. The market with the lowest expenditure (1) 
2. The market with the highest expenditure (1) 

9.3.5 State ONE way in which city of Johannesburg can increase the  spending patterns of markets with the lowest expenditure. (2) [22]

QUESTION 10 
Read the article below and answer the questions that follow. 

10.1 State ONE way in which customer feedback influences travel planning. (2) 10.2 Suggest ONE way in which a hotel should respond to the following: 
10.2.1 A positive online review about the hotel (2) 
10.2.2  A negative online review about the hotel (2) 
10.3 Explain ONE reason why responding to online reviews in QUESTION 10.2 is  a way of managing a hotel's online reputation. (2) [8] 

TOTAL SECTION E: 30 
GRAND TOTAL: 200