NATIONAL SENIOR CERTIFICATE
TOURISM
NOVEMBER 2021
MARKING GUIDELINES
GRADE 12
INFORMATION FOR MARKERS
TOPICS IN THE TOURISM CAPS | ABBREVIATION | |
Topic 1 | Tourism sectors | TS |
Topic 2 | Map work and tour planning | MTP |
Topic 3 | Tourism attractions | TA |
Topic 4 | Sustainable and responsible tourism | SR |
Topic 5 | Domestic, regional and international tourism | DRI |
Topic 6 | Culture and heritage tourism | CH |
Topic 7 | Foreign exchange | FX |
Topic 8 | Communication and customer care | CC |
Topic 9 | Marketing | M |
SECTION A: SHORT QUESTIONS
QUESTION 1
1.1
1.1.1 | C✓/ Route plan | MTP |
1.1.2 | A✓/ personalised | MTP |
1.1.3 | B✓/ ensure luggage is securely locked | MTP |
1.1.4 | D✓/ Use sunscreen containing a high sun protection factor. | MTP |
1.1.5 | A✓/ Valid South African driving licence | MTP |
1.1.6 | D✓/ Germany | TA |
1.1.7 | A✓/ have religious significance | TA |
1.1.8 | D✓/ Cradle of Humankind. C | CH |
1.1.9 | B✓/ Geological evidence of a meteorite impact structure. | CH |
1.1.10 | B✓/ increase in tourist volumes. | M |
1.1.11 | D ✓/ Positive interaction with customers | TS |
1.1.12 | A ✓/ They will enjoy fringe benefits such as discounted travel. | TS |
1.1.13 | C✓/ social media. | TS |
1.1.14 | D ✓ / Code of conduct | TS |
1.1.15 | D ✓ / Packaging design | TS |
1.1.16 | C✓ / protest action. | DRI |
1.1.17 | B✓/ Soccer stadiums were empty. | DRI |
1.1.18 | A✓/ The WEF was held by means of a virtual platform. | DRI |
1.1.19 | D✓/ through South Africa's border posts. | DRI |
1.1.20 | D✓/ Liking a Facebook post on a business' web page | CC |
(20 X 1) (20)
1.2
1.2.1 | transit visa✓ | MTP |
1.2.2 | health certificate ✓ | MTP |
1.2.3 | passport ✓ | M TP |
1.2.4 | Covid - 19 test ✓ | MTP |
1.2.5 | Schengen Visa✓ | MTP |
(5)
1.3
1.3.1 | enviornmental✓ | SR |
1.3.2 | CSI✓ | SR |
1.3.3 | FTT✓ | SR |
1.3.4 | Environmentally✓ | SR |
1.3.5 | Economic growth ✓ | SR |
(5)
1.4
1.4.1 | C✓ / remuneration | TS |
1.4.2 | G✓ / uniform allowances | TS |
1.4.3 | E✓ / termination of service | TS |
1.4.4 | A✓ / working hours | TS |
1.4.5 | B✓ / core duties TS | TS |
(5)
1.5
Step 1 | Do research on the countries to be visited ✓ | MTP |
Step 2 | Decide on the travel period✓ | MTP |
Step 3 | Buy a flight ticket / Book accommodation✓ | MTP |
Step 4 | Apply for a visa✓ | MTP |
Step 5 | Buy foreign currency✓ | MTP |
(5)
Note: STEP 1 and STEP 2 can be interchangeable.
TOTAL SECTION A: 40
SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE
QUESTION 2
2.1
2.1.1 The WHO is working to contain the spread of the virus. ✓✓
2.1.2
2.1.3 TikTok has a huge, growing audience and is a popular app used by many. ✓✓
The audience is mostly Generation Z's and they can serve as ambassadors to encourage increased action amongst the youth
against the virus. ✓✓
2.2
2.2.1 B✓ C✓ D✓ F✓
2.2.2 B - no more than 50 ml perfume✓✓
2.2.3 Green channel✓✓ MTP (2)
2.2.4
2.3
2.3.1 | South Africa +2 | Singapore +8 MTP |
Time difference Time in Singapore | = 6 hours ✓ 10:00 (+✓) 6 hours = 16:00✓ (3) | |
OR 16:00 ✓✓✓ |
2.3.2 | Arrival time in Singapore Stopover time Departure time | 16:00 (+✓ ) 10 hours flying time MTP = 02:00 ✓ 02:00 (+✓ ) 4 hours = 06:00✓ (4) |
OR 06:00 ✓✓✓✓ |
2.3.3 | Singapore +8 | Melbourne +10 MTP |
Time difference Time in Melbourne Flying Time Arrival time | = 2 hours ✓ 06:00 (+✓) 2 hours = 08:00✓ 08:00 (+✓) 7 hours Arrival time = 15:00 ✓ (5) | |
OR 15:00 ✓✓✓✓✓ |
2.4
2.4.1 Jet Lag✓✓ MTP (2)
2.4.2 Getting adequate sleep and rest. ✓✓
QUESTION 3
3.1
3.1.1 | ZAR 20 000 ÷✓16,87✓ | = USD 1185, 54✓ FX (3) |
OR | ||
USD 1185, 54✓✓✓ | ||
3.1.2 | USD 303,50 –✓ USD100✓ | 3.1.2 = ZAR 203,50 FX (5) |
USD 203,50 x✓15,97✓ | = ZAR 3249,90✓ (5) | |
OR | ||
ZAR 3249,90 ✓✓✓✓ |
3.2 Unemployment leading to a rise in poverty. ✓✓
SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE
TOURISM; MARKETING
QUESTION 4
4.1
4.1.1
4.1.2 Domestic tourists ✓✓
4.1.3 Icon B has visitor numbers for a whole city (Venice) and the visitor numbers for icon C is for one attraction/icon in the city
(Sydney). ✓✓
4.2
4.2.1
4.2.2 The pyramids were built as tombs for the pharaohs (Egyptian kings) ✓✓
4.2.3 lion ✓✓ TA (2)
4.2.4
4.2.5
QUESTION 5
5.1 KwaZulu Natal ✓
5.2 natural ✓ CH (1)
5.3
5.3.1 UNESCO ✓✓
5.3.2 The status of iSimangaliso Wetland Park as a World Heritage Site could be threatened. ✓✓
5.3.3 More special interest tourists like anglers will come to fish. ✓✓ Water-based tourism activities will be able to take place with increased flow of water, marine life and wildlife. ✓✓
5.4 Maloti-Drakensberg Park ✓✓
QUESTION 6
6.1 South African Tourism ✓✓
6.2 Partnerships with industry role-players unify the advertising efforts. ✓✓ Media such as Google Arts and Culture assist in exposing what South Africa has to offer to domestic and international markets. ✓✓
6.3 South Africa's brand logo ✓✓
6.4 TBCSA pays money collected from levy contributors quarterly to SATourism ✓✓
SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE
TOURISM
QUESTION 7
7.1
7.1.1 The way the business wants to be perceived by its customers. ✓✓ TS (2)
7.1.2 Netiquette✓✓
7.1.3 The customers will lose confidence and loyalty and take their business elsewhere. ✓✓
7.2
7.2.1 He tarnished the image of the business with his adverse comments on social media.✓✓
7.2.2 YES
As an employee, I am co-responsible to protect the image of the business and personal information of fellow workers. ✓✓
I would play a role in ensuring the profitability of the business. ✓✓
7.2.3 Dismissing Mr Williams on the grounds of violating the code of conduct for employees ensures that …
- the professionalism and integrity of the hotel is protected✓✓
- it allowed the hotel to discipline employees within a legal framework. ✓✓
- other employees are protected from repeated verbal personal attacks. ✓✓
QUESTION 8
8.1
8.1.1 Social ✓✓
8.1.2 RAIN uses a portion of its profit to better the lives of people in communities all over the world. ✓✓
Note: Accept examples of CSI initiatives.
SR
(2)
8.2
8.2.1
Provide clean drinking water
Many schools in South Africa do not have running water. This initiative brought drinking water to the schools, encouraging learners
to drink enough water as part of a healthy lifestyle. ✓✓
Sanitation facilities
Schools can now have flushable toilets and hand washing facilities. ✓✓
Hygiene education
Being exposed to running water, learners have to be educated on personal hygiene practices and how sanitation facilities have to be
utilised. ✓✓
8.2.2 Building 5 000 hand washing stations during the Covid-19 pandemic is a more sustainable initiative, as it will last for many years. ✓✓
SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;
COMMUNICATION AND CUSTOMER CARE
QUESTION 9
9.1
9.1.1 diseases✓✓
9.1.2 In the midst of the Covid-19 pandemic, TBCSA had to ensure that while supporting tourism businesses from the negative impact of the crisis on the tourism sector, they needed to also ensure adherence to government's policies.
9.1.3 A health and safety officer must be appointed. ✓
Staff will have to undergo training and be informed on Covid-19 safety practises for themselves and customers. ✓
Staff will have to abide by physical distancing standards. ✓
All staff will have to ensure they wear proper PPE.✓
9.1.4 Compulsory screening for all guests would have been time consuming and costly as it would have required the purchasing of
specific equipment and the training of staff. ✓✓
Capacity controls resulted in a limited number of guests at the accommodation establishment. This would have halved the profit
margin of the establishment. ✓✓
9.2 This would ensure that people are neither the carriers nor the source of the spread of the virus because they have evidence of a negative Covid-19 test result. ✓✓
The host countries will feel confident to allow inbound tourists with a negative Covid-19 test result to move freely without spreading the virus. ✓✓
9.3
9.3.1 Decline/negative decrease in all inbound tourists to South Africa in the year 2020. ✓✓ (2)
9.3.2 A partnership between government and the tourism industry to address all aspects of the Recovery plan. ✓✓
Government and commercial banks made funds available for tourism businesses to apply for in order to protect tourism assets,
and core infrastructure. ✓✓
Introduce safety protocols for the industry, to rebuild tourism confidence. ✓✓
Negotiate with countries to open borders and air routes to reconnect South Africa to the world. ✓✓
QUESTION 10
10.1 Eat Safe Certification Programme and Screening App✓✓
Note: Accept only the full name.
CC (2)
10.2 Use of the screening app will reassure tourists that the places on the app will be safe and all Covid-19 protocols will be in place. ✓v
CC
(2)
[4]
TOTAL SECTION E: 30
GRAND TOTAL: 200