TOURISM
GRADE 12 
NSC PAST PAPERS AND MEMOS
FEBRUARY/MARCH 2017

INSTRUCTIONS AND INFORMATION 
Read the instructions carefully before answering the questions. 

1. This question paper consists of FIVE sections.
2. Answer ALL the questions.
3. Start EACH question on a NEW page.
4. In QUESTION 3.2, round off your answers to TWO decimal places.
5. Show ALL calculations.
6. You may use a non-programmable calculator.
7. Use the mark allocation of each question as a guide to the length of your  answer.
8. Write neatly and legibly.
9. The table below is a guide to help you allocate your time according to each  section.

QUESTIONS

SECTION A: SHORT QUESTIONS 
QUESTION 1 
1.1 Various options are provided as possible answers to the following questions.  Write down the question number (1.1.1–1.1.20), choose the answer and make  a cross (X) over the letter (A–D) of your choice in the ANSWER BOOK. 
EXAMPLE: 
1.1.21  
1.1.1 This country played host to both the 2014 FIFA World Cup and the  2016 Summer Olympics: 

1. England
2. India
3. Brazil
4. South Africa 

1.1.2 A possible negative impact on the environment when a country  hosts a global event: 

1. Increased publicity
2. Investment opportunities
3. Job creation
4. Mass tourism 

1.1.3 A card used by many tourists when travelling globally: 

1. MasterCard
2. Wild Card
3. Loyalty card
4. Rewards card 

1.1.4 The … recorded a decline in foreign arrivals to South Africa  between 2013 and 2014. 

[Adapted from StatsSA, South African Tourism Analysis, 2014] 

1. African land markets
2. African air markets
3. Americas
4. Europe

1.1.5 A consequence (result) of poor service delivery for a business: 

1. Increased staff motivation
2. Poor public image
3. Poor personal hygiene
4. Increased staff loyalty 

1.1.6 Health advice a travel agent would give the team who would  participate in the Tour de France cycle tour: 

1. Know the road rules of this cycle tour.
2. Be familiar with the route of the cycle tour.
3. Carry a repair kit in case of punctured tyres.
4. Ensure sunblock is worn when cycling during the day. 

1.1.7 

The headline above appears in a local newspaper. This incident  will be handled by the police and … officials at the airport. 

1. check-in 
2. custom 
3. duty-free
4. health 

1.1.8 Goods that require a permit when you enter South Africa: 

1. Narcotics
2. Endangered plant species
3. 200 packets of cigarettes
4. 3 litres of wine 

1.1.9 The line shown on the globe below indicates the …

1. IDL.
2. DST.
3. GMT.
4. UTC.

1.1.10 A South African outbound tourist, who has local currency, visits  a foreign exchange bureau before departing on his holiday.  The bank will use the … rate when conducting the transaction. 

1. bank buying
2. bank selling
3. foreign exchange
4. rand equivalent 

1.1.11 The Great Pyramids of Giza are …

1. tombs.
2. fortresses.
3. churches.
4. aquariums. 

1.1.12 The Kremlin is significant because it is ... 

1. a religious site in Mecca where Muslim pilgrims visit.
2. where the ancient Romans fought against gladiators.
3. linked to very important historical events in Russia.
4. the temple of a lost civilization in South America. 

1.1.13 The success of an attraction is determined by … 

1. good management practices. 
2. global health regulations.
3. counterfeit goods.
4. immigration laws. 

1.1.14 The event shown in the logo below is hosted in the … annually.

1. Eastern Cape
2. Western Cape
3. Northern Cape
4. Southern Cape

1.1.15 The traveller in the photograph below suffers from jet lag. This  condition was caused by travelling from … 
 

1. London to Sydney.
2. Bangkok to Sydney.
3. Rome to London.
4. Moscow to Rome. 

1.1.16 The term used when one takes care of one's personal appearance  in order to create a professional image: 

1. White washing
2. Green washing
3. Branding
4. Grooming 

1.1.17 A hotel that offers a complimentary shuttle service to the airport is  an example of … 

1. professional misconduct.
2. customer service.
3. corporate social investment.
4. global marketing. 

1.1.18 Ethical behaviour in a business is addressed in the … 

1. code of conduct.
2. remuneration policy.
3. fringe benefits.
4. travel benefits. 

1.1.19 Educational support given to communities in the area where  tourism business is conducted: 

1. CRS
2. GDP
3. CSI
4. GDS

1.1.20 An example of irresponsible environmental behaviour by a tourist: 

1. Places rubbish in a bin
2. Removes plants or animals from their natural habitats.
3. Makes fires in designated areas
4. Supports environmental awareness campaigns (20 x 1) (20) 

1.2 Give ONE word/term for each of the following descriptions by choosing  a word/term from the list below. Write only the word/term next to the question  number (1.2.1–1.2.5) in the ANSWER BOOK, for example 1.2.6 Bank buying  rate. 

1.2.1 An aspect that contributes to the professional image of a company (1) 
1.2.2 The organisation responsible for informing the global community on  issues relating to international public health (1) 
1.2.3 An essential factor that influences the route planning of a tour plan (1) 
1.2.4 This visa grants a tourist permission to stop over in a country for  a short while before continuing on to his/her final destination (1) 
1.2.5 The highest mountain peak in the world (1) 

1.3 Choose the correct word(s) from those given in brackets. Write only the  word(s) next to the question number (1.3.1–1.3.5) in the ANSWER BOOK, for  example 1.3.6 event. 

1.3.1 (UNESCO/SAHRA) is responsible for declaring World Heritage  Sites in a country. (1) 
1.3.2 The Mapungubwe Cultural Landscape is located in (Limpopo/ North West). (1) 
1.3.3 The Vredefort Dome was formed by the impact of a  (meteorite/mining) explosion. (1) 
1.3.4 The (iSimangaliso Wetland Park/Richtersveld Cultural Landscape)  meets the criterion of being a living heritage of the Nama people. (1) 
1.3.5 Robben Island was declared a World Heritage Site because it was  Nelson Mandela's (retirement home/political prison). (1)

1.4 Choose an example from COLUMN B that matches a factor associated with the success of tourist attractions in COLUMN A. Write only the letter (A–F)  next to the question number (1.4.1–1.4.5) in the ANSWER BOOK, for  example 1.4.6 G. 

(5 x 1) (5)

1.5 Read Sean's journal entry about his city tour of London below. Complete the  entry by using the word(s) provided in the list below. Write only the word(s)  next to the question number (1.5.1–1.5.5) in the ANSWER BOOK. 

(5) 
TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING, FOREIGN EXCHANGE
QUESTION 2 
2.1 Study the World Time Zone Map and answer the questions that follow.

2.1.1 Identify the country in the Southern Hemisphere that has three time  zones. (2) 
 2.1.2 Write TWO facts on the 0º (zero degree) line of longitude that will  be of interest to a tourist. (4) 

2.2 Read the information below and answer the questions that follow. 

2.2.1 Jacques flew from Johannesburg to Paris, France. He departed from Johannesburg at 13:00 on 26 June 2016. He arrived in Paris  at 23:00 on 26 June 2016. 
Calculate his flying time from Johannesburg to Paris. 
NOTE: Paris practises DST. (7) 
2.2.2 While Jacques was in Paris, he wanted to phone his friend in  New York. He made the call from Paris at 15:00 on 5 July 2016. 
Calculate the time and date on which his friend would have  received the call in New York. 
NOTE: Do NOT consider DST as both countries practise DST. (4) 
2.2.3 After the race Jacques flew from Paris to Dubai (+4) to recover  from the race. 

• His flight departed from Paris at 08:00 on 25 July 2016. 
• His flying time from Paris to Dubai was 7 hours. 

Calculate at what time Jacques arrived in Dubai. 
NOTE: Dubai does NOT practise DST. (7)
2.3 Study the information below and answer the questions that follow. 

2.3.1 Give ONE reason why Jacques would require a Schengen Visa for  the race. (2) 
2.3.2 

Name ONE compulsory document that Jacques must include in his  visa application in view of the statement above. (2) 
2.3.3 

State TWO safety measures that hotels would include in their  in-room information booklet. (4) 
2.3.4 Use the diagram below and inform Jacques of the logical route he  needs to follow when he enters the airport in South Africa. 
Jacques is carrying only his cycling equipment, his clothes,  50 mℓ of perfume and 1 litre of wine. 
       (6)

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QUESTION 3 

3.1 Study the cartoon below and answer the questions that follow. 

THE SUDDEN DECLINE IN THE VALUE OF THE RAND IN THE LATTER PART OF 2015

3.1.1 Explain what the artist is addressing with regard to the value of the  rand in the cartoon above. (2) 
3.1.2 Discuss ONE way in which the value of the rand has benefitted the  American tourist during her visit to South Africa. (2) 

3.2 Study the currency rate table below and answer the questions that follow. 

3.2.1 A British tourist has 2 800,00 GBP and would like to change the  GBP to ZAR for a holiday in South Africa. On arrival at OR Tambo  International Airport the tourist visits the foreign exchange bureau  to exchange the currency. 
Calculate how much the tourist will receive in rands. (4) 
3.2.2 Pume, a South African, is attending a conference in the United  States of America. Her company has given her R15 500,00 for any  extra expenses. She goes to a foreign exchange bureau to load  this money onto a preloaded foreign currency debit card. 
Calculate how much she will receive in US dollars on the preloaded  card. (4)

[12] 

SECTION C: TOURISM ATTRACTIONS, CULTURE AND HERITAGE TOURISM,  MARKETING 
QUESTION 4 
4.1 Study the icons below and answer the questions that follow. 

4.1.1 Identify icon A. (2)
4.1.2 Icon A was given to the United States as a gift.  Name the country that gave this icon to the United States. (2) 
4.1.3 Give ONE reason why this gift was given to the United States. (2) 
4.1.4  Name the countries where icons B and C are located. (4) 
4.1.5 Icons B and C were both originally built for a particular purpose. Give ONE reason why the following icons were built: 

1. 1. Icon B (2)
   2. Icon C  (2)

4.2 Read the extract below and answer the questions that follow. 

4.2.1 

1. 1. Name the continent where the famous Black Forest is located. (2)
   2. Explain how the Black Forest got its name. (2) 

4.2.2 Identify TWO activities in the extract above that tourists can  engage in when they visit the Black Forest during winter. (4) 
4.2.3 Explain THREE ways in which the activities identified in  QUESTION 4.2.2 may impact positively on the tourism industry in  the Black Forest. (6)

[28]

QUESTION 5 
Study the information on the uKhahlamba-Drakensberg Park below and answer  the questions that follow. 

5.1 Name the cultural group whose legacy resulted in the uKhahlamba Drakensberg Park receiving World Heritage Status. (2) 
5.2  Explain how the cultural group named in QUESTION 5.1 still contributes to  the popularity of the uKhahlamba-Drakensberg Park area. (2) 
5.3 According to UNESCO World Heritage Sites are classified as natural, cultural  and mixed heritage sites. 

5.3.1Give the classification of the uKhahlamba-Drakensberg Park. (2) 
5.3.2 Give ONE reason from the extract to explain your answer to  QUESTION 5.3.1. (2) 

5.4 Explain TWO ways in which the safety of adventure activities at the  uKhahlamba-Drakensberg Park is managed. (4)

[12]

QUESTION 6 
Study the information below and answer the questions that follow. 

6.1 Name the type of tourism event that takes place at the ITB Berlin. (2) 
6.2 Name ONE role that SATourism plays at the ITB Berlin. (2) 
6.3 Explain TWO ways in which South Africa is advantaged by SATourism's  activities at the ITB Berlin. (4) 
6.4 State ONE way in which TOMSA collects money from tourism businesses in  South Africa to fund SATourism's marketing activities. (2)

[10] 
TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS AND SUSTAINABLE AND RESPONSIBLE  TOURISM 
QUESTION 7 
Study the picture below and answer the questions that follow. 

IMAGE OF A COMPANY  POSITIVE OR NOT?

[Adapted from www.cartoonstock.com] 

7.1 Identify the tourism industry sector shown in the picture. (2) 
7.2 Explain the importance of personal appearance in the sector identified in  QUESTION 7.1. (2) 
7.3 The employee in the picture above does not comply with the code of conduct  of the Palms Hotel. Identify THREE examples of unprofessional appearance/conduct by the  employee in the picture. (6) 
7.4 Suggest THREE intervention strategies to management that will improve this employee's conduct. (6)

[16]

QUESTION 8 
Read the extract below and answer the questions that follow. 

8.1 Explain your understanding of environmental sustainability in the aviation  (airline) industry. (2) 
8.2 

State TWO ways in which tourists can reduce their carbon footprint when  travelling by air. (4)
8.3 Study the diagram below and answer the questions that follow. 

THE AIRPORTS COMPANY SOUTH AFRICA (ACSA)  HAS THE RESPONSIBILITY TO KEEP   THE AIRLINE INDUSTRY SUSTAINABLE

[Adapted from www.faa.gov/airports] 
Refer to the triple bottom line and give TWO examples EACH of how ACSA  keeps airports sustainable in respect of the following: 

8.3.1 The community in which it operates  (4) 
8.3.2 The impact on the environment  (4) 

[14] 
TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM,  COMMUNICATION AND CUSTOMER CARE 
QUESTION 9 
9.1 Read the extract below and answer the questions that follow. 

9.1.1 The opening ceremony of the Commonwealth Games is set for  18 July 2022. Give TWO reasons why the organising committee feels this date,  18 July 2022, will add value to the Commonwealth Games. (4) 
9.1.2 The Commonwealth Games will be widely marketed to attract as  many visitors as possible. Suggest TWO positive and TWO negative impacts the  Commonwealth Games will have on the economy of the host city. (8)

9.2 Study the foreign tourist arrivals in South Africa in the table below and answer  the questions that follow. 

[Adapted from www.tourismupdate.co.za] 

9.2.1 Identify the TWO BRICS countries that showed a significant decline in tourist arrivals in South Africa for the period above. (4) 
9.2.2 The tourism industry is of the opinion that changes to South  Africa's visa laws have been responsible for the decline in tourist  arrivals from core and emerging markets. Discuss THREE ways in which the changes to the visa laws have  impacted on South Africa's tourism industry. (6)

[22]

QUESTION 10  
Read the general manager's message to all guests at the Trinity Hotel below and  answer the questions that follow. 

10.1 A hotel guest, Mr Roberts, has already checked out of the hotel. He would like  to provide feedback on his stay at the hotel. Identify TWO electronic methods mentioned in the message above that he  can use to give feedback. (4) 
10.2 Explain TWO reasons why the Trinity Hotel uses various methods to obtain  customer feedback. (4)

[8] 
TOTAL SECTION E: 30 
GRAND TOTAL:  200