HOSPITALITY STUDIES
GRADE 12 
AMENDED SENIOR CERTIFICATE EXAMS
PAST PAPERS AND MEMOS
MAY/JUNE 2018

MEMORANDUM 

SECTION A 
QUESTION 1 
1.1 MULTIPLE-CHOICE QUESTIONS 

1.1.1 

C√ 

1.1.2 

C√ 

1.1.3 

D√ 

1.1.4 

C√ 

1.1.5 

A√ 

1.1.6 

C√ 

1.1.7 

B√ 

1.1.8 

A√ 

1.1.9 

C√ 

1.1.10 

A√ 

(10) 

1.2 MATCHING ITEMS 

1.2.1 

D√

1.2.2 

E√

1.2.3 

A√

1.2.4 

G√

1.2.5 

F√

1.2.6 

C√ 

(6) 

1.3 ONE-WORD ITEMS 

1.3.1 

Bellboy / Concierge√ 

M6 

1.3.2 

Crudités√ 

M68 F16

1.3.3 

Bicarbonate of soda√ 

M103

1.3.4 

Marbling√ 

F192 M81

1.3.5 

Vacherin√ 

F151 M141

1.3.6 

Laundry√  

M3

1.3.7 

Sparkling / Champagne √ 

F48 M156

1.3.8 

Sec√ 

F 48 M156

1.3.9 

Aperitif√ 

F51 M165

1.3.10 

Frosting√ 

F65 M161 

(10) 

1.4 SELECTION 

1.4.1 

B √ C√ F√ G√ Any order 

1.4.2 

B√ D√ F√ H√ Any order 

(8) 

1.5. MATCHING ITEMS 

1.5.1 

C√ (ii) √

1.5.2 

A √ (iv) √

1.5.3 

B√ (i) √ 

(6) 
TOTAL SECTION A: 40

SECTION B: KITCHEN AND RESTAURANT OPERATIONS. HYGIENE, SAFETY  AND SECURITY 
QUESTION 2 
2.1
2.1.1 Hepatitis A√ (1)

  • Caused by the hepatitis virus√
  • Contagious liver disease√ 
  • Makes liver to swell and stops it from working effectively√ (Any 2) (3) 

2.1.2

  • Tiredness√
  • Upset stomach√
  • Fever√
  • Loss of appetite√
  • Stomach pain√
  • Diarrhoea√
  • Dark yellow urine√
  • Light coloured stools√
  • Yellowish skin or eyes√
  • Nausea√ (Any 3) (3) 

2.1.3 Agree√ 

  • Both hepatitis and gastro-enteritis requires you to wash hands  after using the toilet √
  • Both require the washing hands before preparing food or eating√
  • Drinking treated water√
  • Both sufferers only return to work when they are free from the  symptoms√ (Any 3) (3) 

2.2
2.2.1

  • Description of the goods√
  • The price/value per unit√
  • Quantity that was received√
  • Quantity that was issued√
  • New balance of the stock/stock on hand√
  • Cash column√ 
  • Date√
  • Signature √
  • Requisition/order/bin number √ (Any 3) (3 ) 

2.2.2

  • Less time consuming√
  • Easy to determine the quantity of stock that should be in the store  at any given time√
  • Stock figures can be compared, differences can be highlighted√
  • The total cost of the stock will be recorded instantly and will be  deducted from the stock list√ (Any 3) (3)

2.3
2.3.1

  • Customers will get a negative image therefore they will not return  to the restaurant√
  • The restaurant will make less money√
  • The customers will not speak favourably about their experience at  the restaurant√
  • Customers will not be satisfied √ (Any 2) (2) 

2.3.2

  • Yes/No√
  • The uniform of the waiter is clean√
  • Waiter is clean shaven√
  • Hair is out of the waiters face√
  • Foot wear is clean and safe√
  • Waiter is not wearing excessive jewellery√
  • Waiter is smoking in front of the restaurant √ 
  • Sleeves are rolled up√ (Any 3) (3)

TOTAL SECTION B: 20

SECTION C: NUTRITION AND MENU PLANNING;  FOOD COMMODITIES 
QUESTION 3 
3.1
3.1.1 

 

TWO UnsuitableIngredients

Replacements

Jews 

Bacon√ 

Macon, chicken  bacon. √

Parmesan cheese√ 

Breadcrumbs,  

chopped herbs√

Minced beef√ 

 (Any 2)

Chicken, tuna,  

soya mince √ 

 (Any 2)

Hindus 

Minced beef√ / Bacon√ 

Soya mince√

Red wine √ 

Vegetable stock√  (2) 

(Any ) 

(8) 
3.1.2

  • Chuck√
  • Thin flank√
  • Topside√
  • Neck√
  • Bolo√
  • Thick flank√ (Any 2) (2) 

3.2
3.2.1

  • Temperature should be between 1-2 ºC√
  • Store in a loosely wrapped plastic√
  • Remove all air from the packaging√ 
  • Can be vacuum packed which will last for 2 weeks √ (Any 3) (3) 

3.2.2

  • slow freezing produces large ice crystals that tend to break the  muscle tissue√
  • The nutritional value, appearance and taste of meat is not  affected√
  • Sarcoplasm is retained√ (Any 2) (2) 

3.2.3 Thawed in its packaging or covered√ slowly in the refrigerator overnight√ (2) 
3.3
3.3.1 

  1. Colour: Brown√ / Pink√ (Any 1) (1) 
  2. Class: B /BBB√ / C√ (Any 1) (1) 

3.3.2 Less tender / tough√ because: 

  • it is an older animal √
  • meat with yellow fat is tough√ (Any 2) (2)

3.4
3.4.1

  • Depends on the budget√ and the personal taste of the clients√
  • Should have at least 6-8 different types of snacks√
  • Make sure that you include items that can be served hot or cold,  baked or fried√
  • Keep flavour, colour and temperature in mind√
  • Keep seasonal food in mind√
  • Allow three to four cold snacks and three to four hot snacks per  person√ (Any 4) (4) 

3.4.2

  • Cocktail functions can take place in the late afternoon, evening or  late evening√
  • 17:00-19:00√ (Any 1) (1) 

3.4.3

  • Decorate the venue according to the theme√
  • A central table for display of food is required√
  • Smaller tables can be provided for used side plates and glasses√
  • There must be sufficient side plates, glasses and serviettes for the  number of guests invited√
  • If using chairs, scatter them around the venue√
  • Set up audio-visual equipment for speeches and check its working  condition√
  • Place cutlery and holders on the buffet tables√ 
  • Set up the table for the drinks√ (Any 4) (4) 

 3.5
3.5.1

  • Charlotte Muscovite√
  • Ice cream√ (2)   

3.5.2

  • Beat egg yolk and sugar√
  • Cook egg yolks mixture, milk, and vanilla in a bain marie√/ double  boiler/ over hot water √
  • Stir continuously√ 
  • Stir until it coats the back of a spoon√
  • Great care should be taken to prevent curdling during the  preparation√ (Any 3) (3)   

3.5.3 Baked Alaska√ (1)
3.5.4 1 part egg whites to 1 part sugar√ (1) 
3.5.5

  • Egg whites must be free from any traces of egg yolks√
  • Equipment should be free from traces of fat√
  • Egg whites must be at room temperature√
  • Use cream of tartar or lemon juice to stabilise foam√
  • use glass, porcelain, copper or stainless steel bowls √ (Any 3) (3)  [40]  

QUESTION 4 
4.1
4.1.1 Short crust pastry√ (1) 
4.1.2 Docking√ 

  • Piercing small holes into the raw pastry to allow any trapped air to  escape√ and to prevent the pastry from rising during the baking  process√ (2) 

4.1.3

  • To prevent the pastry from becoming soggy√
  • Keeps the juices in√ (Any 1) (1) 

4.1.4

  • Protein√
  • Vitamin B√
  • Iron√
  • Potassium√
  • Carbohydrates√
  • Fibre√ (Any 2) (2) 

4.1.5 To remove : 

  • Dirt such as stones and pebbles√
  • Impurities√
  • Bad and broken lentils√ (Any 1) (1) 

4.1.6

  • Salt slows down the cooking process√
  • Causes the lentils to harden√ (Any 1) (1) 

4.1.7

  • Pesco√
  • Lacto-ovo√
  • Pollo√
  • Pollopescatarean / Semi vegetarian √
  • Flexitarian √ (Any 3) (3) 

4.2
4.2.1

  •  To develop steam√
  • To form a cavity which expands inside the batter√ (2) 

4.2.2

  • To dry out the pastry completely√
  • Forms a crispy shell√
  • Prevents burning√ (Any 2) (2) 

4.2.3

  • To allow trapped steam to escape √ 
  • The trapped steam can cause softening of the puffs√ (Any 1) (1)

4.3
4.3.1 Bottling / Pickling√ (1) 
4.3.2

  • Vinegar√
  • Salt√
  • Sugar√ (Any 2) (2)

4.3.3

  • Cucumber√
  • Cauliflower√
  • Green bean√
  • Chillies√
  • Peppers√
  • Asparagus√
  • Peas√
  • Corn√ (Any relevant ) (2) 

4.3.4

  • o prevent the beetroot from having a metallic taste√ due to the  reaction with the acid√
  • Acid discolours pot√ (2) 

4.4
4.4.1 

  1. Food cost = Filling + Crust √ 
    = R500-00 + R300-00√ 
    = R800-00√ 
    =R800-00/50 people√ 
    =R16-00 per person√ (Any 3) (3)
  2. Total cost of the dish = Food cost + Labour cost + Overhead cost√ 
    = R800-00 + R100-00 + R180-00√ 
    =R1080-00√ (3) 

4.4.2

  • Electricity√
  • Water√
  • Serving platters√ (3) 

4.5
4.5.1

  • Step 1 (b): Hydrate the gelatine powder in 30 ml water. √
  • Step 2 (d): Bring fig juice and sugar to a boil √
  • Step 3 (a): Disperse the gelatine in the hot juice mixture. √
  • Step 4 (c): Mix figs and 230g cream cheese into the gelatine  mixture. √
  • Step 5 (f): Pour into wet mould. √
  • Step 6 (e): Refrigerate and leave to set. √ (6) 

4.5.2

  • The fresh figs contain a proteolytic enzyme which break down the  protein in the gelatine√
  • Enzyme in fresh figs prevents gel formation√
  • Figs have the enzyme ficin√ (Any 2) (2)  [40] 

TOTAL SECTION C: 80

SECTION D: FOOD AND BEVERAGE SERVICE 
QUESTION 5 
5.1
5.1.1

  • School teachers√
  • Members of the community who visit farm stall or flea market√
  • Tourists visiting farm stall or the flea market√ (Any 2) (2) 

5.1.2 Strengths: 

  • Hospitality Studies learner√
  • Lives 5 kilometres outside the town√
  • Busy tourist route√
  • Two locals help in the selling of fruit√
  • Helped by her experienced grandmother√
  • She uses recycled bottles√
  • Mpho sells to school teachers√
  • Sells at the farm stall and flea market√ (Any 4) (4) 

5.1.3 Threats: 

  • Competition (someone making the same preserves) √
  • Rising fuel prices (transportation of goods) √
  • Fruit spoiling√ 
  • Time management ( unforeseen school activities) √
  • Weather / drought (trees not bearing fruits) √
    (Any relevant) (3) 

5.1.4.

  • Poster has a description of the product√
  • It is neat and attractive√
  • The lettering is big√
  • Name of the product is visible√
  • Poster is free from spelling mistakes√
  • Promotion is there (free tasting on homemade bread)√ 

BUT: 

  • There is no price√, slogan√, address or contact details√, picture of  the product√, (Any 5) (5) 

5.1.5

  • Product√ : Apricot Jam√
  • Place√: Ubuntu farm stall√
  • People√: School teachers, Members of the community who visit  farm stall or flea market, tourists visiting farm stall or the flea  market√
  • Promotion: free tasting on homemade bread, poster√ (Any 3×2) (6)

5.1.6

  • the glass bottles are easy to handle√ 
  • suitable for preserving jams√
  • recycled bottles are suitable for jam if hygienically cleaned√ √
  • bottles need to be suitable for the jam(bottles need to be sterilised  before the jam is added)√
  • She can put branding/labels on the bottles√ 
  • Attractive labels and branding can be added√
  • Information can be added√ 
    (Any 4) (4) 

5.1.7

  • Creates job opportunities√
  • Stimulates economic growth√
  • Improves infrastructure√
  • Contributes to development and improvement of the locals√
  • Tourists bring valuable foreign currency√
  • Esteem and living standards of the community improves√ (Any 3) (3) 

5.2

  • Front office is the heart of the accommodation establishment√
  • Guests makes use of front office when making a booking, check in, check out and settling of account√
  • Enquiries are handled in this office√ 
  • Contributes to the economy by selling goods and services that  generate income and create jobs√ 
     (Any 3) (3)  [30]

QUESTION 6 
6.1
6.1.1

  • Glass A: Cocktail / Martini√
  • Glass B: Red / White / Wine√ (2)

6.1.2 Presenting wine. √ (1) 
6.1.3

  • Stand on the right-hand side of the guest. √
  • Hold the wine selected on a service cloth in your hand with the  label facing towards the host. √
  • Present the wine to the host while saying the name and vintage of the wine to confirm that it is the correct one. √
  • Allow the host to feel the temperature of the wine should he / she wish to. √
  • Open the bottle once the host is satisfied. √ (Any 4) (4)

6.1.4

  • Name of the wine √ – Riesling. √
  • Producer / Estate√ – Barnard vineyards. √
  • Vintage / Harvest year √ – 2011√ (3 × 2) (6) 

6.1.5

  • Not suitable, √ because Riesling is a white wine√ and beef stew is  a red meat that pairs well with a red wine. √ 

6.2
6.2.1 Mervin should: 

  • Clean and care for bar equipment √
  • Clean glasses, jugs and cocktail equipment before packing them  out/steam glasses √
  • Arrange bar condiments and accessories i.e. peanut bowls, bill  dockets, straws. √ 
  • Arrange glasses in the storeroom√ 
  • Empty rubbish bins√
  • Wipe bar counters √ 
  • Wash the bar floor√
  • Clean the sink in the bar√ (Any 3) 

6.2.2

  • When clearing the bar Mervin should first conduct a stock take of  consumables. √
  • He should clear the bar top and pack away all equipment. √ 
  • He should wash and polish used glasses. √
  • Mervin should remove all empty bottles. √
  • He should empty the liqueur trolley and return stock to the bar  cupboard. √ 
  • He must restock the bar from the cellar. √ (Any 4) 

6.2.3 Mervin should: 

  • Not serve him/her any more alcoholic beverages. √
  • Keep calm. √
  • Be friendly but firm at all times and avoid showing emotions. √
  • Ask the customer politely but firmly to leave rather than allowing  him/her to disturb other guests. √
  • inform the staff that can remove him/her if necessary. √
  • Keep the incident as quiet as possible. √ (Any 4) 

6.2.4 Mervin will: 

  • mix the ingredients in a glass in which it will be served. √
  • float the ingredients on top of each other and form layers in the  glass. √ 
  • place swizzle sticks in the glass to allow the ingredients to mix. √

[30] 
TOTAL SECTION D: 60
GRAND TOTAL: 200

Last modified on Wednesday, 01 September 2021 08:37