TOURISM
GRADE 12
AMENDED SENIOR CERTIFICATE EXAMS
PAST PAPERS AND MEMOS
MAY/JUNE 2018
TOPICS IN THE TOURISM CAPS | ABBREVIATION | |
Topic 1 | Tourism sectors | TS |
Topic 2 | Map work and tour planning | MTP |
Topic 3 | Tourism attractions | TA |
Topic 4 | Sustainable and responsible tourism | SR |
Topic 5 | Domestic, regional and international tourism | DRI |
Topic 6 | Culture and heritage tourism | CH |
Topic 7 | Foreign exchange | FX |
Topic 8 | Communication and customer care | CC |
Topic 9 | Marketing | M |
SECTION A: SHORT QUESTIONS
QUESTION 1
1.1
1.1.1 | B✓/Tourist visa | MTP |
1.1.2 | D✓/Carry copies of travel documents | MTP |
1.1.3 | C✓/customs | MTP |
1.1.4 | A✓/Daily | MTP |
1.1.5 | D✓/the economic recession in South Africa | FX |
1.1.6 | C✓/Eiffel Tower | TA |
1.1.7 | C✓/Mount Everest | TA |
1.1.8 | D✓/Mexico | TA |
1.1.9 | C✓/Auschwitz | TA |
1.1.10 | A✓/Machu Picchu limits the number tourists visiting the attraction | TA |
1.1.11 | B✔/treating all individuals in a respectful and fair manner | TS |
1.1.12 | D✔/the saving of resources for future generations | SR |
1.1.13 | A✔/chef's uniform | TS |
1.1.14 | D✔/core duties | TS |
1.1.15 | A✔/Environmental policies | TS |
1.1.16 | A✔/civilian conflict | DRI |
1.1.17 | C✔/Great eight countries | DRI |
1.1.18 | B✔/Game viewing and traditional dancing | DRI |
1.1.19 | C✔/satisfaction level of guests at the establishment | CC |
1.1.20 | D✔/Multiplier effect | DRI |
(20 x 1) [20]
1.2
1.2.1 | UNWTO✔ | MTP |
1.2.2 | Tower of London✔ | TA |
1.2.3 | global sporting event✔ | DRI |
1.2.4 | UTC✔ | MTP |
1.2.5 | Brazil✔ | DRI |
(5)
1.3
1.3.1 | Meals✔ | DRI |
1.3.2 | air✔ | DRI |
1.3.3 | London✔ | DRI |
1.3.4 | gain ✔ | DRI |
1.3.5 | climate change ✓ | DRI |
(5)
1.4
1.4.1 | F✔ | TA |
1.4.2 | D✔ | TA |
1.4.3 | E✔ | TA |
1.4.4 | A✔ | TA |
1.4.5 | C✔ | TA |
(5)
1.5
1.5.1 | 1%✔ | M |
1.5.2 | marketing✔ | M |
1.5.3 | accommodation establishments✔ | M |
1.5.4 | voluntary✔ | M |
1.5.5 | tourists✔ | M |
(5)
TOTAL SECTION A: 40
SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE
QUESTION 2
2.1
2.1.1 Schengen ✔ Visa
2.1.2 Valid passport✓
Bank statements / proof of sufficient funds ✓
Proof of employment✓ MTP (3)
Note: Do not accept “passport” only.
2.1.3 (a)
France +1 Perth +8 | |
Time difference | = 7 hours✔ |
Opening ceremony in Perth | = 18:00 (+✔) 7 hours |
= 01:00✓ | |
DST in France: | = 01:00 (-✔)1hour DST = 00:00✔ |
OR |
Alternative method
France +1 Perth +8 | |
DST in France: | +1 (+1✔) hour DST |
OR |
MTP (5)
(b)
South Africa +2 France +1 | |
Time difference | = 1 hour✔ |
OR |
MTP (7)
Alternative method
South Africa +2 France +1 MTP | |
Add DST in France | +1 (+1 hour DST)✔ |
OR |
2.2
2.2.1 France is practising DST, thus moving clocks one hour ahead. Therefore, there is no time difference between the two countries.✓✓
2.2.2 The fans do not have to adjust their watches to the local time.✓✓ The fans do not have to consider time differences when calling home.✓✓
2.3
2.3.1 Belgium ✓ MTP (1) Luxembourg ✓ (1) Germany ✓ (1)
NOTE: Accept any combination of three countries that share borders with France, where rail can be used as a mode of transport.
2.3.2 Switzerland✓ MTP (1)
2.4
2.4.1 Jet Lag: Long distances crossing multiple time zones
Jet lag is caused by crossing multiple time zones travelling from east to west and vice versa on long haul flights. ✔✔
Jet Fatigue: Long distances (no or few time zones)
Jet fatigue is caused by travelling long distances on long haul flights crossing no or only a few time zones. ✔✔
2.4.2
QUESTION 3
3.1
3.1.1 Euro✔
3.1.2
3.2
3.2.1 27 (x✓) (16.00✓) = ZAR 432.00✓ FX (3)
3.2.2
Note: Accept examples related to the application of the multiplier effect FX (2) [12]
TOTAL SECTION B: 50
SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING
QUESTION 4
4.1
4.1.1 Taj Mahal✓ TA
4.1.2 Berlin Wall✓ TA
4.1.3 Ayers Rock✓ TA
4.1.4 Algarve✓ TA
4.1.5 New York✓ TA
4.1.6 Australia✓ TA (6)
OR
4.2
4.2.1 Incas✓ TA (1)
4.2.2 South America✓ TA (1)
4.2.3 It was built as a city for human settlement. ✓✓ TA (2)
4.2.4 It would have been built high up in the mountains as a protective measure against other invading forces. ✓✓
4.2.5
4.2.6
ONE argument in favour of Peru's point of view
It is part of the Peruvian's ancient heritage and needs to be protected and sustained for their future generations. ✓✓
Paragraph format
Complete well-constructed sentences were used, written as a complete paragraph without bullets or numbers. ✓ (1) [23]
QUESTION 5
5.1 Cultural World Heritage Site✓
5.2 Limpopo✓ CH (1)
5.3 UNESCO was responsible for declaring the site a World Heritage Site. ✓✓
5.4 Evidence of an early human settlement in the form of a kingdom including palaces was discovered. ✔✔
An advanced early civilisation with evidence of iron age tools and artefacts showing economic prosperity. ✓✓
5.5 The future generations will earn an income from tourist guiding or other economic activities at Mapungubwe Cultural Landscape. ✓✓
It traces the history of human development from iron age to present age enabling the future generations to reflect on the past and prepare for the future. ✓✓
QUESTION 6
6.1 South African Tourism✔
6.2 Addressing tourist safety in South Africa, will increase the number of tourists to the country.✔✔
Change negative perceptions about the crime in SA and thereby increase profits of tourism businesses. ✔✔ M (4)
6.3
6.3.1 South African Police Services✓
6.3.2 TBCSA✓
6.4 The money collected from the levy is used to support and grow tourism in South Africa. ✔✔
Strengthening the potential of tourism businesses.✔✔
6.5
6.5.1 ITB✓ M (1)
6.5.2 INDABA✓ M (1)
6.6 Social media platforms ✓
Television ✓
Note: Accept examples of social media platforms M (2) [15]
TOTAL SECTION C: 50
SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM
QUESTION 7
7.1 It guides employees on acceptable behaviour at the workplace to maintain order.✔✔
7.2 7.2.1 Increase in resignations resulting in additional recruiting, hiring and training costs for the company. ✔✔
Increased absenteeism resulting in decreased production. ✔✔
7.2.2 Low productivity levels amongst staff members.✔✔
They easily influence co-workers to adopt their same poor work ethics. ✔✔
7.3 Refer the employees to the code of conduct. ✔✔
Should the behaviour not improve, gather evidence on the unprofessional behaviour, in order to take it to the next level of intervention.✔✔
NOTE: Accept examples of different types of interventions.
QUESTION 8
8.1
8.1.1 Swopping points for goods✔✔
8.1.2 Teaching them trading skills. ✔✔
Teaching them to save to be able to afford their basic living expenses.✔✔
Teaching them to make responsible choices in life. ✔✔
8. 2
8.2.1 Buy locally made handcrafts and products.✔✔
Respect the livelihood of local vendors by paying fair prices for their products.✔✔
Note: Accept specific examples of ways to support local communities.
8.2.2 Reducing water and energy consumption whenever possible.✔✔ Leave only a minimum footprint (no littering).✔✔
TOTAL SECTION D: 30
SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE
QUESTION 9
9.1
9.1.1 A hurricane is a natural disaster in the form of tropical storms with extreme wind, rain and weather conditions. ✔✔
9.1.2 The transport infrastructure (roads, airports, railway lines etc.) necessary for tourists to travel to the area needs to be repaired and rebuilt. ✔✔
Accommodation infrastructure that was damaged needs to be reconstructed. ✔✔
9.2 Encouraging and promoting existing tourism events to generate income from the tourism industry for example the Oyster Festival. ✔✔ Knysna was declared a disaster area by the government and as a result received extra funding for financial support in the recovery process.✔✔ |
The funding received can be used to rebuild priority infrastructure.✔✔
9.3
9.3.1 MasterCard✔ DRI (1)
9.3.2 Credit card payment✔✔
9.3.3
9.3.4
9.3.5 Increase tourist volumes✔✔
QUESTION 10
10.1 When planning to travel, many tourists read reviews of other tourists and their experiences at these destinations. ✔✔
10.2 10.2.1 Acknowledge (recognise) the positive feedback.✔✔
10.2.2 Apologise for the inconvenience caused. ✔✔
Note: Accept examples of different types of compensation.
10.3 It is an intervention process to restore the hotel's credibility and reputation. ✔✔
TOTAL SECTION E: 30
GRAND TOTAL: 200