BUSINESS STUDIES
GRADE 12 
NSC EXAMS
PAST PAPERS AND MEMOS JUNE 2019

INSTRUCTIONS AND INFORMATION 
Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections and covers all FOUR main topics.
   SECTION A: COMPULSORY
   SECTION B: Consists of FOUR questions
   Answer any THREE of the four questions in this section.
   SECTION C: Consists of THREE questions
   Answer any TWO of the three questions in this section.
2. Read the instructions for each question carefully and take particular note of what is  required.
3. Number the answers correctly according to the numbering system used in this  question paper. NO marks will be awarded for answers that are numbered  incorrectly.
4. Except where other instructions are given, answers must be in full sentences.
5. Use the mark allocation and nature of each question to determine the length and  depth of an answer.
6. Use the table below as a guide for mark and time allocation when answering each  question. 

   SECTION	QUESTION	MARKS	TIME  (minutes)
   A: Objective-type questions COMPULSORY	1	40	30
   B: FOUR direct/indirect-type  questions  CHOICE:  Answer any THREE.	2	60	30
   	3	60	30
   	4	60	30
   	5	60	30
   C: THREE essay-type  questions  CHOICE:  Answer any TWO.	6	40	30
   	7	40	30
   	8	40	30
   TOTAL		300	180

7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new  page, QUESTION 2 – new page, etc. 
8. You may use a non-programmable calculator. 
9. Write neatly and legibly.

QUESTIONS

SECTION A (COMPULSORY) 
QUESTION 1 
1.1 Various options are provided as possible answers to the following questions.  Choose the answer and write only the letter (A–D) next to the question number  (1.1.1–1.1.10) in the ANSWER BOOK, for example 1.1.11 D. 
1.1.1 Stella dairy farm takes over Mfundo’s cheese factory, ... integration was  applied. 

1. horizontal 
2. forward
3. backward
4. conglomerate 

1.1.2 This Act makes provision for the establishment of the Commission for  Conciliation, Mediation and Arbitration (CCMA): 

1. Labour Relations Act, 1995 (Act 66 of 1995)
2. Employment Equity Act, 1998 (Act 55 of 1998)
3. National Credit Act, 2005 (Act 34 of 2005)
4. Compensation for Occupational Injuries and Diseases Act, 1997  (Act 61 of 1997) 

1.1.3 The … encourages good quality training in the workplace to ensure on going development of skills. 

1. Labour Relations Plan
2. Skills Development Levy 
3. Human Resources Development Strategy
4. National Skills Development Strategy 

1.1.4 This leadership style encourages employees to work hard because  they will receive rewards: 

1. Situational
2. Charismatic 
3. Transactional
4. Democratic 

1.1.5 Businesses apply this management and leadership theory to change,  develop and motivate employees over a short period of time: 

1. Situational
2. Transformational 
3. Trait 
4. Leaders and followers

1.1.6 This team dynamic theory focuses on FOUR pairs of attitudes  and functions: 

1. Belbin
2. Jungian 
3. MTR-I approach 
4. Margrison-McCann 

1.1.7 Menzi Ltd is not only concerned about their financial position, but  also about their social and environmental successes. Therefore  they report on their ... performance. 

1. profitability 
2. social 
3. Porter's Five Forces 
4. triple bottom line 

1.1.8 Businesses allowing employees to use their own language during  free time, is a way to promote … rights in the workplace. 

1. cultural 
2. social 
3. consumer 
4. economic 

1.1.9 Joseph lost his job at Green Industries, therefore he is entitled to  claim from the … Fund. 

1. Skills Development 
2. Compensation 
3. Unemployment Insurance 
4. Medical Aid 

1.1.10 Inspection of the final product to ensure that it complies with the  required standard: 

1. Quality gap 
2. Quality control 
3. Quality assurance 
4. Quality management  (10 x 2) (20)

1.2 Complete the following statements by using the words provided in the list  below. Write only the word(s) next to the question numbers (1.2.1–1.2.5) in  the ANSWER BOOK. 

1.2.1 Employers pay 1% as a skills development levy if their annual salary  expense exceeds ... 
1.2.2 Lutho inspires his workers to do their best. He is therefore a good … 
1.2.3 A/An … leader ensures that employees follow strict rules and  procedure when performing their tasks. 
1.2.4 The … technique is where a team of experts are given  questionnaires to obtain their opinions without bringing them  together. 
1.2.5 Comparing the actual performance of a financial manager to his/her  expected performance in order to increase his/her salary is called … (5 x 2) (10)
1.3 Choose a description from COLUMN B that matches a term in COLUMN A.  Write only the letter (A–J) next to the question number (1.3.1–1.3.5) in the  ANSWER BOOK, for example 1.3.6 K. 

TOTAL SECTION A: 40

SECTION B 
Answer ANY THREE questions in this section. 
NOTE: Clearly indicate the QUESTION NUMBER of each question that you  choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, etc. 
QUESTION 2: BUSINESS ENVIRONMENTS 
2.1 Name the SIX components of the PESTLE analysis. (6) 
2.2 Identify the consumer right, as stipulated in the Consumer Protection Act  (Act 68 of 2008), which is applicable to EACH of the following policy  statements of Sifiso Traders. 
2.2.1 Customers can object to unwanted promotional e-mails/telesales. (2) 
2.2.2 Customers will receive written notices of amended clauses in their  contracts that may limit their rights. (2) 
2.2.3 Customers will be refunded for faulty products. (2) 
2.2.4 Customers can reject goods that are not the same as the sample  marketed. (2) 
2.3 Explain the advantages of intensive strategies in addressing business  challenges. (4) 
2.4 Read the scenario below and answer the questions that follow.

2.4.1 Name the business sector in which ABC Bank Ltd operates and  motivate your answer. (3) 
2.4.2 Explain the main purpose of the Employment Equity Act (EEA),  1998 (Act 55 of 1998) with specific reference to Busisiwe’s claim  of non-compliance by ABC Bank Ltd with this Act. (6) 
2.4.3 Outline any TWO business actions that can be regarded as  discriminatory by the EEA. (4) 
2.5 Distinguish between BEE and BBBEE. (8)
2.6 Read the scenario below and answer the questions that follow.

2.6.1 Name the Act that is applicable to Khaya's accident at work. (2) 
2.6.2 Quote ONE incident from the scenario where Khaya did not comply  with the Act mentioned in QUESTION 2.6.1. (1) 
2.6.3 Discuss the impact of the Act referred to in QUESTION 2.6.1 on  businesses and employees. (6) 
2.7 Suggest ways in which businesses can comply with the National Credit Act  (NCA), 2005 (Act 34 of 2005). (6) 
2.8 Evaluate the positive impact of the Labour Relations Act (LRA), 1995 (Act  66 of 1995) on businesses. (6) [60]

QUESTION 3: BUSINESS ROLES 
3.1 Name FOUR components of corporate social responsibility (CSR). (4) 
3.2 Identify the problem-solving technique presented in EACH of the following  scenarios. 
3.2.1 Thandi pretends to be sitting with someone when she makes her  own decisions. (2) 
3.2.2 Power Services list positives and negatives for the project of  drilling for oil in the Wild Coast. (2) 
3.2.3 Tamsanqa Cleaning Services explores different ways to modify  their services. (2) 
3.2.4 Mpho gives his employees an opportunity to suggest ideas  randomly which are then written on a chart. (2) 
3.3 Explain how businesses can contribute to the well-being of their  employees. (4) 
3.4 Read the scenario below and answer the questions that follow.

3.4.1 Quote TWO examples of poor corporate governance from the  scenario above. (2) 
3.4.2 Name TWO King Code principles for good corporate governance  that MFS did not apply. (4) 
3.4.3 Advise MFS on how to apply each King Code principle identified  in QUESTION 3.4.2 to improve their corporate governance. (4) 
3.5 Explain the benefits of creative thinking in the workplace. (6)
3.6 Describe the correct procedure to deal with grievances in the workplace. (8)
3.7 Read the statement below and answer the questions that follow. 
The Occupational Health and Safety Act of 1993 provides the right to health  and safety for persons at work with the use of plant and machinery. 
3.7.1 Explain the responsibilities of workers in promoting human health  and safety in the workplace. (4) 
3.7.2 Discuss the roles of health and safety representatives in the  workplace. (8) 
3.7.3 Recommend TWO ways in which businesses can protect the  environment and human health. (4) 
3.8 Suggest ways in which businesses could promote social rights in the  workplace. (4) [60]

QUESTION 4: BUSINESS OPERATIONS 
4.1 Give FOUR examples of fringe benefits in the workplace. (4) 4.2 Outline the purpose of an interview as a human resource activity (6) 4.3 Read the scenario below and answer the questions that follow.

4.3.1 Identify TWO examples of job description and TWO examples of  job specification in the scenario above. 
Use the table below as a guide to answer QUESTION 4.3.1.   (4) 

4.3.2 Name the type of recruitment that HGL used when they advertised  the post. (2) 
4.3.3 Give TWO other sources of the type of recruitment identified in  QUESTION 4.3.2. (2) 
4.3.4 Explain the procedure that HGL should follow to place the new  employee. (6) 
4.4 Elaborate on the implications of the Skills Development Act, 1998 (Act 97  of 1998) for the human resources function. (8)
4.5 Identify the business function that is responsible for the activities in EACH  of the following scenarios. 
4.5.1 The management of Hlompo Guest Lodge uses outdated  information. (2)
4.5.2 Vincent Pro Engineering manufactures products of good quality. (2) 
4.5.3 Nomhle Beauty Salon bought their cosmetics from Exclusive  Beauty Supplies. (2) 
4.5.4 Pule Incorporated is not able to attract and retain skilled workers. (2)
4.6 Discuss the advantages of total client satisfaction for large businesses. (8)
4.7 Differentiate between quality performance and quality management. (8) 
4.8 Suggest ways in which businesses could improve the quality of  performance within the human resource function. (4) [60]

QUESTION 5: MISCELLANEOUS TOPICS 
BUSINESS ENVIRONMENTS 
5.1 Name the type of leave which is applicable in EACH of the following  scenarios. 
5.1.1 During the first six months of employment, Sipho is entitled to one  day of paid leave every 26 days for medical reasons. (2) 
5.1.2 Zimdo is entitled to a minimum of one day leave for every 17 days  worked. (2) 
5.1.3 Ntombi is pregnant and is entitled to at least four consecutive  months of leave. (2) 
5.1.4 Kagiso’s grandfather has passed away. He is entitled to three to  five (3–5) days paid leave per year. (2) 
5.2 Discuss the following of Porter's Five Forces: 
5.2.1 Competitive rivalry/Power of competitors (4)
5.2.2 Power of buyers (4)

BUSINESS VENTURES 
5.3 Read the scenario below and answer the questions that follow.

5.3.1 Identify the leadership style used by Mr Smith in the scenario  above. (2) 
5.3.2 Describe reasons why employees may prefer the leadership style  mentioned in QUESTION 5.3.1. (6) 
5.3.3 Recommend situations in which the leadership style mentioned in  QUESTION 5.3.1, could be applied in the workplace. (6)

BUSINESS ROLES 
5.4 List any FOUR economic rights of employees in the workplace. (4)
5.5 Distinguish between decision-making and problem-solving. (4) 
5.6 Discuss TWO strategies that businesses may use to manage EACH of the  following socio-economic issues: 
5.6.1 Unemployment (4)
5.6.2 HIV/Aids (4)

BUSINESS OPERATIONS 
5.7 Read the scenario below and answer the questions that follow.

5.7.1 Define the term employment contract. (2) 
5.7.2 Outline any THREE possible reasons for terminating an  employment contract by CME. (6) 
5.8 Advise businesses on the importance of quality circles in improving the  quality of their products. (6) [60] 

TOTAL SECTION B: 180

SECTION C 
Answer ANY TWO questions in this section. 
NOTE: Clearly indicate the QUESTION NUMBER of each question that you  choose. The answer to EACH question must start on a NEW page, e.g.  QUESTION 6 on a NEW page, QUESTION 7 on a NEW page, etc. 

QUESTION 6: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES)

With reference to the scenario above, you are required to: 

• Develop a SWOT analysis for Super Electric Lamps 
• Outline how SEL can handle each weakness and threat identified
• Discuss THREE defensive strategies that can be used by SEL
• Recommend steps in evaluation strategy [40] 

QUESTION 7: BUSINESS ROLES (TEAM PERFORMANCE AND CONFLICT) 
Effective teamwork depends on a group of a diverse people with different  knowledge and skills. Some workers find it difficult to tolerate others which results  in conflict. Business invests in team building programmes to achieve its goals and  objectives. 
As a team development consultant, provide detailed information on the following: 

• Explain FOUR stages of team development 
• Discuss the characteristics of successful teams 
• Describe the causes of conflict that arise in the workplace 
• Advise businesses on how they should handle conflict in the workplace [40]

QUESTION 8: BUSINESS OPERATIONS (QUALITY MANAGEMENT)

With reference to the scenario above: 

• Explain the benefits of a good quality management system
• Discuss how TQM can impact on the reduction of the cost of quality.
• Elaborate on the impact on the business if TQM is poorly implemented.
• Advise businesses on how they can apply the PDCA model/cycle to improve  the quality of their products. [40] 

TOTAL SECTION C: 80 
GRAND TOTAL: 300