INSTRUCTIONS AND INFORMATION 
Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections and covers all FOUR main topics.
   SECTION A: COMPULSORY
   SECTION B: Consists of FIVE questions.
   Answer any THREE of the five questions in this section.
   SECTION C: Consists of FOUR questions.
   Answer any TWO of the four questions in this section. 
2. Read the instructions for each question carefully and take particular note of what is  required.
3. Number the answers carefully according to the numbering system used in this  question paper. NO marks will be awarded for answers that are numbered  incorrectly. 
4. Except where other instructions are given, answers must be written in full  sentences. 
5. Use the mark allocation and nature of each question to determine the length and  depth of an answer. 
6. Use the table below as guide a for mark and time allocation when answering each  question.

   SECTION	QUESTION	MARKS	TIME  (minutes)
   A: Objective-type questions COMPULSORY	1	40	30
   B: FIVE direct/indirect type  questions  CHOICE:  Answer any THREE.	2	60	30
   	3	60	30
   	4	60	30
   	5	60	30
   	6	60	30
   C: FOUR essay-type questions CHOICE:  Answer any TWO.	7	40	30
   	8	40	30
   	9	40	30
   	10	40	30
   TOTAL		300	180

7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new  page, QUESTION 2 – new page, etc. 
8. You may use a non-programmable calculator. 
9. Write neatly and legibly.

QUESTIONS 

SECTION A (COMPULSORY) 
QUESTION 1
1.1 Various options are provided as possible answers to the following questions.  Choose the answer and write only the letter (A–D) next to the question number  (1.1.1–1.1.10) in the ANSWER BOOK, e.g. 1.1.11 D. 
1.1.1 This Act was introduced to promote simple procedures for the  resolution of labour disputes in the workplace: 

1. Consumer Protection Act, 2008 (Act 68 of 2008)
2. Broad-Based Black Economic Empowerment Act, 2003 (Act 53 of  2003)
3. National Credit Act, 2005 (Act 34 of 2005)
4. Labour Relations Act, 1995 (Act 66 of 1995) 

1.1.2 The role of SETAs is to … 

1. appoint accredited service providers.
2. eliminate discrimination in the workplace.
3. compensate workers for work-related injuries.
4. train employees. 

1.1.3 PB Banking specialises in offering financial services to individuals and  businesses. It operates in the … sector. 

1. primary
2. secondary
3. tertiary
4. public 

1.1.4 Michelle invested R30 000 in a fixed deposit at a financial institution  at 12% compounded interest per year for two years. Michelle will  earn … interest after two years. 

1. R7 632
2. R7 200 
3. R3 600 
4. R37 632 

1.1.5 A(n) … leader motivates workers by trusting them to do things  themselves/on their own. 

1. bureaucratic
2. democratic
3. autocratic 
4. laissez-faire/free-reign

1.1.6 An example of a non-insurable risk: 

1. Fidelity insurance 
2. Natural disaster 
3. Injuries on premises 
4. Shoplifting 

1.1.7 During this stage of team development the differences among  members are appreciated and the team is achieving their goals: 

1. Forming
2. Performing
3. Norming
4. Storming 

1.1.8 The process a manager uses to choose the best solution, is known  as … 

1. problem-solving.
2. routine thinking. 
3. decision-making.
4. brainstorming. 

1.1.9 A thorough understanding of the supply chain management is a  way to improve the quality performance within the … function. 

1. purchasing
2. general management
3. public relations 
4. production 

1.1.10 Mr Smith took business products without permission therefore the  reason for the termination of his employment contract was   a … 

1. retirement. 
2. dismissal.
3. resignation.
4. retrenchment. (10 x 2) (20)

1.2 Complete the following statements by using the words provided in the list  below. Write only the word(s) next to the question number (1.2.1–1.2.5) in the  ANSWER BOOK. 

1.2.1 The … Act makes provision for consumers to access debt  counselling. 
1.2.2 Information in the form of a … is an example of a non-verbal  presentation. 
1.2.3 The … focus is on improving the image as well as increasing the  profits of a business. 
1.2.4 The right of employees to join trade unions is known as freedom of …  
1.2.5 Networking is an example of … recruitment. (5 x 2) (10)
1.3 Choose a description from COLUMN B that matches a term in COLUMN A.  Write only the letter (A–J) next to the question number (1.3.1–1.3.5) in the  ANSWER BOOK, e.g. 1.3.6 K. 

(5 x 2) (10) 
TOTAL SECTION A: 40

SECTION B 
Answer ANY THREE questions in this section. 
NOTE: Clearly indicate the QUESTION NUMBER of each question that you  choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a new page, QUESTION 3 on a NEW page, etc. 

QUESTION 2: BUSINESS ENVIRONMENTS 
2.1 List the THREE types of defensive strategies. (3)
2.2 Outline any FOUR steps in evaluating a strategy. (8)
2.3 Read the scenario below and answer the questions that follow.

2.3.1 Identify TWO provisions for leave as stipulated in the Basic  Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) that  PFM is not complying with. Motivate your answer by quoting from  the scenario above. (6) 
Use the table below as a guide to answer QUESTION 2.3.1. 

2.3.2 Evaluate the impact of the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) on PFM. (8) 
2.4 Describe the purpose of the Employment Equity Act, 1998 (Act 55 of  1998). (6) 
2.5 Explain the Human Resources Development Strategy. (6)
2.6 Read the scenario below and answer the questions that follow.

Use the table below as a guide to answer the questions that follow. 

2.6.1 Quote THREE challenges from the scenario above that CCF have  to deal with. (3) 
2.6.2 Classify EACH challenge quoted in QUESTION 2.6.1 according  to the business environment. (3) 
2.6.3 State the extent of control that CCF has over EACH business  environment. (3) 
2.7 Discuss the advantages of intensive strategies for businesses. (6) 
2.8 Advise businesses how they could apply the following forces from the  Porter’s Five Forces model: 
2.8.1 Bargaining power of buyers/Buyer power (4) 
2.8.2 Competitive rivalry (4) [60]

QUESTION 3: BUSINESS VENTURES 
3.1 State any THREE types of preference shares. (3)
3.2 Outline the functions of the Johannesburg Securities Exchange Ltd (JSE). (8) 
3.3 Identify the types of investments opportunity that is available for Fred in  EACH statement below: 
3.3.1 Fred will receive a vote and the right to a dividend. 
3.3.2 Fred buys a piece of land and earns rental from Eco Farms.  
3.3.3 Fred’s investment is pooled together with a number of investors and  is managed by a fund manager. 
3.3.4 Fred is invited to invest R500 in Masikhule Saving Scheme. (4 x 2) (8) 
3.4 Explain the importance/advantages of insurance for businesses. (6)
3.5 Read the scenario below and answer the questions that follow. 

3.5.1 Name the form of ownership of LLP. Motivate your answer by  quoting from the scenario above. (3) 
3.5.2 Describe the success factors of the form of ownership identified in  QUESTION 3.5.1 and those of a private company. 
Use the table and criteria below as a guide to answer QUESTION 3.5.2. 

Related Items

(12) 
3.6 Explain factors that must be considered when preparing for a  presentation. (8) 
3.7 Recommend TWO situations in which a democratic leadership style could  be applied in the workplace. (4) 
3.8 Analyse the impact of an autocratic leadership style on a business. (8) [60]

QUESTION 4: BUSINESS ROLES 
4.1 Give FOUR examples of unfair advertising. (4) 4.2 Outline the causes of conflict in the workplace. (8) 4.3 Read the scenario below and answer the questions that follow.

4.3.1 Identify TWO problem-solving techniques used by Good Looking  Cars. Motivate your answer by quoting from the scenario above. (6) 
Use the table below as a guide to answer QUESTION 4.3.1. 

4.3.2 Discuss the advantages of creative thinking in the workplace. (8) 
4.4 Explain the positive impact of corporate social responsibility (CSR) on  communities. (6) 
4.5 Read the scenario below and answer the questions that follow.

4.5.1 Quote TWO responsibilities of workers in promoting human health  and safety in the workplace from the scenario. (2) 
4.5.2 Discuss other responsibilities of workers in promoting human  health and safety in the workplace at Gems Mines. (6) 
4.5.3 Suggest strategies which Gems Mines could use to protect the  environment and human health in the workplace. (4)
4.6 Explain how businesses could deal with the following diversity issues in  the workplace: 
4.6.1 Language (4)
4.6.2 Age (4) 
4.7 Advise businesses on how they should handle conflict in the workplace. (8) [60] 

QUESTION 5: BUSINESS OPERATIONS 
5.1 Name TWO methods of salary determination. (2) 
5.2 Outline the placement procedure that businesses should follow to place a  new employee. (6) 
5.3 Read the scenario below and answer the questions that follow.

5.3.1 Quote from the scenario above THREE of Maggie’s roles during  the interview. (3) 
5.3.2 Explain the role of the interviewer during the interview. (8) 5.4 Distinguish between job description and job specification. (8) 
5.5 Explain how quality indicators of the financial function can contribute to the  success of a business. (6)
5.6 Read the scenario below and answer the questions that follow.

5.6.1 Identify THREE total quality management (TQM) elements  applied by Fahim Footwear. Motivate your answer by quoting from  the scenario above. (9) 
Use the table below as a guide to answer QUESTION 5.6.1. 

5.6.2 Advise Fahim Footwear on the benefits of a good quality  management system. (6)
5.7 Discuss the negative impact on businesses if TQM is poorly implemented. (6) 
5.8 Evaluate the impact of continuous improvement to processes and  systems on large businesses. (6) [60] 

QUESTION 6: MISCELLANEOUS TOPICS 
BUSINESS ENVIRONMENTS 
6.1 Identify the relevant pillar of Broad-Based Black Economic Empowerment  Act (BBBEE), 2003 (Act 53 of 2003) that ABC Books Ltd complied with in  EACH case below. 
6.1.1 The purchasing manager uses Lucky Book Providers which is BBBEE complaint. 
6.1.2 ABC Books Ltd donate books to a local rural school. 
6.1.3 The management issues shares to all their long serving  employees. 
6.1.4 Litha, a storybook writer, is encouraged to attend a creative  writing workshop. (4 x 2) (8) 
6.2 Explain the differences between market development and product  development. (8)

BUSINESS VENTURES 
6.3 Identify the form of ownership represented by EACH of the following  statements: 
6.3.1 Khan Ltd may invite the public to buy shares. 
6.3.2 The directors of Hello PLC are jointly and severally liable for the  debts of the business. 
6.3.3 Salty Spices is owned and managed by Sarah and Sive and they are personally liable for the debts of the business.  (3 x 2) (6) 
6.4 Describe the role of personal attitude in successful leadership. (8)

BUSINESS ROLES 
6.5 Read the scenario below and answer the questions that follow. 

6.5.1 Quote FOUR characteristics of a successful team that the workers  of Crystal Shades demonstrate. (4) 
6.5.2 Discuss the benefits of Crystal Shades having a diverse workforce. (6) 
6.6 Suggest ways in which businesses could promote cultural rights in the  workplace. (6) 

BUSINESS OPERATIONS 
6.7 Outline the importance of quality circles. (4)
6.8 Differentiate between quality performance and quality management. (4) 
6.9 Advise businesses on how TQM could impact on the reduction of the cost  of quality. (6) [60] 
TOTAL SECTION B: 180

SECTION C 
Answer ANY TWO questions in this section. 
NOTE: Clearly indicate the QUESTION NUMBER of each question chosen.  The answer to EACH question must start on a NEW page, e.g. QUESTION 7 on a NEW page, QUESTION 8 on a NEW page, etc. 

QUESTION 7: BUSINESS ENVIRONMENTS (LEGISLATION) 

As an expert on recent legislation, write an essay on the following aspects: 

• Explain the purpose of COIDA. 
• Discuss the penalties/consequences that may be imposed for non compliance with COIDA.
• Analyse the impact of COIDA on businesses. 
• Recommend ways in which businesses can comply with COIDA. [40]

QUESTION 8: BUSINESS VENTURES (INSURANCE AND PRESENTATION) 

Write an essay in which you address the following aspects: 

• Differentiate between compulsory and non-compulsory insurance. 
• Explain TWO types of compulsory insurance except COIDA.
• Evaluate a PowerPoint presentation and hand-outs as visual aids that would  enhance her presentation. 
• Suggest ways in which Ms Witbooi may respond to feedback in a professional  manner. [40]

QUESTION 9: BUSINESS ROLES  

With reference to the statement above: 

• Differentiate between professional behaviour and ethical behaviour.
• Explain how businesses should apply the King Code principles of  transparency and accountability to improve their corporate governance.
• Suggest ways in which professional, responsible, ethical and effective  business practices should be conducted.
• Recommend ways in which businesses may address abuse of work time and  pricing of goods in rural areas as unethical business practices. [40] 

QUESTION 10: BUSINESS OPERATIONS 

Keeping the scenario above in mind, write an essay on the following aspects: 

• Outline the legal requirements of an employment contract.
• Discuss the impact of fringe benefits on Blue Bay Fisheries.
• Explain the purpose of induction as a human resources activity.
• Advise businesses on the benefits of induction. [40]
  TOTAL SECTION C: 80
  GRAND TOTAL: 300