BUSINESS STUDIES PAPER 1
GRADE 12
NATIONAL SENIOR CERTIFICATE EXAMINATIONS
MAY/JUNE 2021

INSTRUCTIONS AND INFORMATION

1. Read the following instructions carefully before answering the questions.
2. This question paper consists of THREE sections and covers TWO main topics.
   SECTION A: COMPULSORY
   SECTION B: Consists of THREE questions.
   Answer any TWO of the three questions in this section.
   SECTION C: Consists of TWO questions.
   Answer any ONE of the two questions in this section.
3. Read the instructions for each question carefully and take note of what is required.
   Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked.
4. Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly.
5. Except where other instructions are given, answers must be written in full sentences.
6. Use the mark allocation and nature of each question to determine the length and depth of an answer.
7. Use the table below as a guide for mark and time allocation when answering each question.
   

   SECTION	QUESTION	MARKS	TIME (minutes)
   A: Objective-type questions COMPULSORY	1	30	30
   B: THREE direct/indirect-type questions CHOICE: Answer any TWO.	2	40	30
   	3	40	30
   	4	40	30
   C: TWO essay-type questions CHOICE: Answer any ONE.	5	40	30
   	6	40	30
   TOTAL		150	150

8. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new page, QUESTION 2 – new page.
9. You may use a non-programmable calculator.
10. Write neatly and legibly.

SECTION A (COMPULSORY)
QUESTION 1

1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D.

1.1.1 Cosmetics Ltd complied with the … by providing the same work opportunities for people who are physically challenged.

1. Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997)
2. Employment Equity Act (EEA), 1998 (Act 55 of 1998)
3. Labour Relations Act (LRA), 1995 (Act 66 of 1995)
4. Compensation for Occupational Injuries and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997)

1.1.2 Workers are entitled to a meal break of … minutes after five continuous hours of work.

1. 90
2. 45
3. 60
4. 15

1.1.3 Businesses add unrelated products to their existing products which may appeal to new customers. This is an example of a … diversification strategy.

1. conglomerate
2. horizontal
3. concentric
4. diagonal

1.1.4 Mano and Sons used the … recruitment method when they advertised a vacancy on their business noticeboard.

1. agencies
2. online
3. internal
4. external

1.1.5 The implementation of change on a wider scale by Themba Constructions is the … step of the PDCA model.

1. plan
2. do
3. check
4. act
   (5 x 2)
   (10)

1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK.

1.2.1 The owner of Luke Bed & Breakfast identified a/an … when Mandy Bed & Breakfast closed down.
1.2.2 Businesses have … over the market environment.
1.2.3 A/An … agreement includes practical work experience that can lead to a recognised occupational qualification.
1.2.4 A well-experienced auditor from Zaks Consultants received an employment offer from Zizi's Consultants. This is known as …
1.2.5 Adrian Manufacturers applied quality … when they measured the total output of each department against specified standards. (5 x 2) (10)

1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K.

(5 x 2)
(10)
TOTAL SECTION A: 30

SECTION B
Answer ANY TWO questions in this section.

NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS ENVIRONMENTS

2.1 Name any TWO provisions of leave as stipulated in the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997). (2)
2.2 Outline the rights of employees in terms of the Labour Relations Act (LRA), 1995 (Act 66 of 1995). (6)
2.3  Identify the PESTLE elements that pose a challenge to Berry Farm in EACH of the following statements:

2.3.1 Employees are unable to operate the modern machinery that has been purchased recently.
2.3.2 Management received a fine for dumping their waste material in the river.
2.3.3 Berry Farm can no longer export their products due to the unfavourable exchange rate. (6)

2.4 Explain the purpose of the Compensation for Occupational Injuries and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997). (6)
2.5 Read the scenario below and answer the questions that follow.

2.5.1 Quote TWO penalties imposed on MB for non-compliance with the National Credit Act (NCA), 2005 (Act 34 of 2005) from the scenario above. (2)
2.5.2 Describe the positive impact of the National Credit Act on businesses. (6)

2.6 Discuss any TWO types of defensive strategies. (6)
2.7 Suggest ways in which businesses could comply with the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). (6)
[40]

QUESTION 3: BUSINESS OPERATIONS
3.1 State FOUR aspects that should be included in an employment contract. (4)
3.2 Outline the benefits of induction for businesses. (6)
3.3 Read the scenario below and answer the questions that follow.

3.3.1 Identify TWO components of a job analysis highlighted by Sipho Stationers. Motivate your answer by quoting from the scenario above.

Use the table below as a GUIDE to answer QUESTION 3.3.1.

3.3.2 Explain the advantages of external recruitment for businesses. (4)

3.4 Elaborate on the meaning of quality management. (4)
3.5 Read the scenario below and answer the questions that follow.

3.5.1 Quote TWO results of poor implementation of TQM by IBM from the scenario above. (2)
3.5.2 Advise the management of IBM on the impact of TQM if poorly implemented, except for those quoted in QUESTION 3.5.1. (4)

3.6 Explain how the quality of performance of the administration function can contribute to the success of the business. (4)3.7 Evaluate the impact of adequate financing and capacity as a total quality management (TQM) element on large businesses. (6)
[40]

QUESTION 4: MISCELLANEOUS TOPICS

BUSINESS ENVIRONMENTS

4.1 Outline the role of SETAs. (4)
4.2 Read the scenario below and answer the questions that follow.

4.2.1 Identify the type of business sector in which CT and TD operate. Motivate your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 4.2.1.

(6)
4.2.2 Explain the advantages of intensive strategies. (4)

4.3 Suggest ways in which businesses could apply enterprise and supplier development (ESD) as a BBBEE pillar in the workplace. (6)

BUSINESS OPERATIONS

4.4 State TWO salary determination methods that businesses could apply to remunerate their employees. (2)
4.5 Read the scenario below and answer the questions that follow.

4.5.1 Quote TWO roles of Suki, as the interviewer, before the interview, from the scenario above. (2)
4.5.2 Explain the purpose of an interview as a human resources activity. (6)

4.6 Discuss the importance of quality circles as part of continuous improvement to processes and systems. (4)
4.7 Advise businesses on the benefits of a good quality management system. (6)
[40]
TOTAL SECTION B: 80

SECTION C
Answer ONE question in this section.

NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page.

QUESTION 5: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES)

Write an essay on business strategies in which you include the following aspects:

• Outline the steps in developing a strategy.
• Discuss THREE types of integration strategies.
• Explain how businesses could apply the following Porter's Five Forces model to analyse their position in the market environment:
  • Power of suppliers
  • Power of competitors/Competitive rivalry
  • Threat of substitution/Substitutes
• Advise businesses on the steps they should consider when evaluating strategies. [40]

QUESTION 6: BUSINESS OPERATIONS (QUALITY OF PERFORMANCE)

Write an essay on quality of performance in which you address the following aspects:

• Outline the differences between quality control and quality assurance.
• Explain the quality indicators for the following business functions:
  • Purchasing
  •  Marketing
• Evaluate the impact of continuous improvement to processes and systems as a TQM element on large businesses.
• Suggest ways in which TQM can reduce the cost of quality. [40]
  TOTAL SECTION C: 40
  GRAND TOTAL: 150