INSTRUCTIONS AND INFORMATION
Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections and covers TWO main topics.
   SECTION A: COMPULSORY
   SECTION B: Consists of THREE questions.
   Answer any TWO of the three questions in this section.
   SECTION C: Consists of TWO questions.
   Answer any ONE of the two questions in this section.
2. Read the instructions for each question carefully and take note of what is required.
   Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked.
3. Number the answers correctly according to the numbering system used in this question paper. No marks will be awarded for answers that are numbered incorrectly.
4. Except where other instructions are given, answers must be written in full sentences.
5. Use the mark allocation and nature of each question to determine the length and depth of an answer.
6. Use the table below as a guide for mark and time allocation when answering each question.
   

   SECTION	QUESTION	MARKS	TIME (minutes)
   A: Objective-type questions COMPULSORY	1	30	30
   B: THREE direct/indirect-type questions CHOICE: Answer any TWO.	2	40	30
   	3	40	30
   	4	40	30
   C: TWO essay-type questions CHOICE: Answer any ONE.	5	40	30
   	6	40	30
   TOTAL		150	120 minutes

7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new page, QUESTION 2 – new page.
8. You may use a non-programmable calculator.
9. Write neatly and legibly.

QUESTIONS

SECTION A (COMPULSORY)
QUESTION 1
1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D.
1.1.1 The directors of Bob Ltd issued … shares to their shareholders as compensation for unpaid dividends.

1. founders
2. redeemable
3. ordinary
4. bonus

1.1.2 Emma's personal assets may be claimed as payment for the debts of her business. This is an example of … liability.

1. public
2. unlimited
3. personal
4. limited

1.1.3 This aspect should be considered when designing a multimedia presentation:

1. Choose a dark background to increase visibility
2. Use a very small font to include detailed information on each slide
3. Ensure that a picture is included in each slide
4. Structure information in a logical sequence

1.1.4 Reporting unsafe working responsibility of the … conditions to management is the

1. employee.
2. trade union.
3. production manager.
4. employer.

1.1.5 Johnny's Paint Warehouse applied the … technique when they requested a panel of experts to complete a set of questionnaires to find solutions.

1. empty chair
2. force field analysis
3. Delphi
4. nominal group (5 x 2) (10) 

1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK.

1.2.1 SB Textiles is affected by changes in fashion. This is an example of … risk.
1.2.2 Zulu Ltd can raise capital by issuing shares to the …
1.2.3 Estelle is a good … because she administers plans and enforces rules to reach set targets.
1.2.4 The internal policy of Kopano (Pty) Ltd includes stakeholders' interests and environmental issues as part of their … programmes.
1.2.5 Corbett Manufacturers respect the employees' right to … by keeping their personal information confidential. (5 x 2)   (10)
1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K.

(5 x 2) (10)
TOTAL SECTION A: 30

SECTION B
Answer ANY TWO questions in this section.
NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.
QUESTION 2: BUSINESS VENTURES
2.1 Name FOUR factors that should be considered when making an investment decision. (4)
2.2 Outline the factors that should be considered when preparing a presentation. (6)
2.3 Read the scenario below and answer the questions that follow.

2.3.1 Identify TWO principles of insurance applicable to TT. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 2.3.1.

(6)
2.3.2 Advise the management of TT on the advantages of insurance for businesses. (6)
2.4 Explain how management could contribute to the success and/or failure of a partnership. (4)
2.5 Read the scenario below and answer the questions that follow.

2.5.1 Identify the type of interest on which Ayanda's investment will be calculated. Motivate your answer by quoting from the scenario above. (3)
2.5.2 Calculate the amount of interest that Ayanda will receive after three years using the type of interest identified in QUESTION 2.5.1. Show ALL workings. (5)
2.6 Evaluate the impact of government/RSA retail savings bonds as a form of investment. (6)
[40]

QUESTION 3: BUSINESS ROLES
3.1 Name any THREE stages of team development. (3)
3.2 Outline the roles of the health and safety representatives in protecting the workplace environment. (6)
3.3 Read the scenario below and answer the questions that follow.

3.3.1 Identify TWO socio-economic issues that pose a challenge to MT. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 3.3.1.

(6)
3.3.2 Explain how the management of MT could deal with HIV/Aids as a socio-economic issue.   (4)
3.4 Discuss the causes of conflict in the workplace. (6)
3.5 Read the scenario below and answer the questions that follow.

3.5.1 Identify the diversity issue that SA has addressed. Motivate your answer by quoting from the scenario above. (3)
3.5.2 Discuss the benefits of diversity in the workplace. (6)
3.6 Analyse the impact of brainstorming as a problem-solving technique. (6)
[40]

QUESTION 4: MISCELLANEOUS TOPICS
BUSINESS VENTURES
4.1 Give TWO examples of non-verbal presentations. (2)
4.2 Outline the characteristics of a private company. (6)
4.3 Read the scenario below and answer the questions that follow.

4.3.1 Quote TWO types of compulsory insurance in the scenario above. (2)
4.3.2 Explain ONE type of compulsory insurance quoted in QUESTION 4.3.1. (4)
4.4 Advise presenters on how they could handle feedback in a non-aggressive and professional manner after a presentation. (6) 

BUSINESS ROLES
4.5 Outline the correct procedure to deal with grievances in the workplace. (6)
4.6 Read the scenario below and answer the questions that follow.

4.6.1 Quote TWO ways in which MA created an environment that promoted creative thinking in the scenario above. (2)
4.6.2 Explain the advantages of creative thinking in the workplace. (6)
4.7 Evaluate the impact of corporate social responsibility (CSR) on communities. (6)
[40]
TOTAL SECTION B: 80

SECTION C
Answer ANY ONE question in this section.
NOTE: Clearly indicate the QUESTION NUMBER of each question chosen. The answer to EACH question must start on a NEW page e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page.
QUESTION 5: BUSINESS VENTURES (MANAGEMENT AND LEADERSHIP)

Write an essay on leadership in which you address the following aspects:

• Outline the role of personal attitude in successful leadership.
• Explain the situational leadership theory.
• Discuss the impact of the following leadership styles on businesses:
  • Charismatic
  • Transactional
• Suggest situations in which the autocratic leadership style could be applied in the workplace.

[40]

QUESTION 6: BUSINESS ROLES (ETHICS AND PROFESSIONALISM)

Write an essay on ethical and professional behaviour in which you address the following aspects:

• Outline the differences between ethical and professional behaviour.
• Explain how businesses could apply the King Code principles of accountability and transparency for good corporate governance.
• Describe how the following unprofessional business practices pose a challenge to businesses:
  • Abuse of work time
  • Unauthorised use of workplace funds and resources
• Recommend ways in which businesses could deal with EACH of the above unprofessional business practices.

[40]

TOTAL SECTION C: 40
GRAND TOTAL:  150