1.1 

B ✔ 

1 

1.2 

B ✔ 

1 

1.3 

B ✔ 

1 

1.4 

D ✔ 

1 

1.5 

C ✔ 

1 

1.6 

A ✔ 

1 

1.7 

B ✔ 

1 

1.8 

C ✔ 

1 

1.9 

D ✔ 

1 

1.10 

B ✔ 

1 

Total: [10] 

2.1 

P ✔ 

1

2.2 

J ✔ 

1

2.3 

B ✔ 

1

2.4 

N ✔ 

1

2.5 

Q ✔ 

1

2.6 

E ✔ 

1

2.7 

L ✔ 

1

2.8 

I ✔ 

1

2.9 

M ✔ 

1

2.10 

O ✔ 

1

Total: [10]

(Note to marker: In Question 3.1, 3.2, 3.3 and 3.4 accept the correct term even if 'false' is  not stated. Do not award a mark if only 'FALSE' is written down.)

3.1 

FALSE, crowd funding ✔ 

1

3.2 

FALSE, Count✔ 

1

3.3 

FALSE, VGA/DVI/HDMI/display port✔ 

1

3.4 

FALSE, Aspect Ratio✔ 

1

3.5 

TRUE✔ 

1

[5]

4.1.1 

• To obtain directions/To pinpoint where they are.
• To find alternative routes (less traffic) 

✔ (Any one) 

1

6

4.1.2 

To stay up to date with new editions of maps/roads/street  names.✔

1

4.1.3 

• To check the driving of the driver
• To identify the exact location of the vehicle for  evidence/insurance purposes should the taxi/bus be  involved in an accident or hijacking, etc.
• To use as evidence if the driver is accused of being  negligent/if criminal activities take place in the taxi etc.
• To gather data regarding traffic patterns 
• As training material for drivers, etc. 

✔ ✔ ✔ (Any three) 

3

4.1.4 

It has no moving parts and is therefore less likely to be affected  by vibration in the vehicle/less likely to 'break'. ✔ 
(Note to marker: Do not accept answers referring to speed,  capacity or noise). 

1

4.2 

It will revert to using the on-board graphics adapter ✔ 

1

4.3.1 

• Large file size of photos/uses a lot of storage space/fills up  the available storage quickly
• Sending/uploading/saving to the cloud will take a lot of data ✔(Any one)

1

4.3.2 

• Reduce brightness
• Reduce screen time-out/reduce the time before the screen  blanks out
• Turn off vibration mode 
• Reduce volume 
• Turn off any wireless functionality, e.g. Wi-Fi,  Bluetooth/Airplane mode 
• Monitor/switch off background apps that are not needed
• Minimise notifications/Reduce checks for e-mails
• Use power saving modes, etc. 

✔(Any one)

1

4.3.3 

• Fewer physical buttons
• The button layout can be changed as needed on the touch  screen
• More intuitive action
• Easier to manipulate images/Gestures, e.g. pinching, etc. ✔✔(Any two)

2

4.4 

• Accidental deletions also affect backups/files across multiple  devices
• Extra bandwidth used 
• Malware can spread
• Possible security risks with multiple copies of same file, etc. ✔✔(Any two) 

2

4.5.1 

• Keyboard
• Touch screen 
• Mouse 
• Keypad 

✔(Any one) 

1

4.5.2 

Update the record of the item on the POS system/database/ server✔ 

1

4.6 

A site license allows installation of the software ✔ on all devices  within the company✔ 

2

4.7 

To check which programs/background processes are making his  computer perform slowly✔ and to close these programs✔ 

2

4.8 

RAM loses its contents when the computer is switched off/in a  power failure ✔ 

1

4.9 

• Pin code/Password
• Fingerprint scanner 
• Pattern unlock (draw a pattern on the screen) 

✔✔(Any two) 

2

4.10 

• To reduce (cost of) data usage
• Often have limited storage space 
• Threat of malware 
•  Reduce power consumption, etc. 

✔✔(Any two) 

2

4.11 

Add a USB hub✔ to the computer  
(Note to marker: Accept general answers such as unplugging a  device that is not used all the time, such as the printer.) 

1

[25]

5.1 

• Delivery to your home/No need to leave your home/Safer  than going to a shop/More convenient 
• Can do your shopping from any device connected to the  Internet 
• Can easily compare specifications/prices/easier to find  specific item 
• Can see recommendations/choices of other customers
• Much wider variety of items to choose from/Can buy from  overseas shops 
• Saves on travelling costs when doing shopping, etc. ✔✔(Any two) 

2

5.2 

It indicates that the website is designed for viewing on mobile  devices/smaller screens✔ 

1

5.3.1 

• Malware infection
• Maintenance being performed on lines 
• Number/Size of concurrent downloads 
• Amount of people online through a certain  exchange/Contention ratio
• Connection problems at the telephone exchange/ISP  problems/Damage to (underwater) cables
• Damaged/Malfunctioning router 
• Shaping/Soft cap on an uncapped line/Line throttling, etc. ✔✔(Any two)

2

3

5.3.2 

Connects the computer/network to the Internet✔ 

1 

5.4 

• High cost of data/Internet connectivity 
•  Relative lack of knowledge and skills 
• Lack of access to (very) high speed Internet access. ✔✔(Any two) 

2

5.5 

• Emoticons/Smileys/Emojis/Icons 
• Short versions of phrases, e.g. LOL, ROTFL 
• Use capital letters when necessary, etc.
  ✔✔(Any two) 

2

5.6.1 

Web browser✔  
(Note to marker: accept specific examples, e.g. Google Chrome, etc.) 

1

5.6.2 

Intranet uses Internet technology and can be accessed from  outside ✔ the premises as long as the user has been authorised✔ 

2

5.7 

Transferring files✔ 

1

5.8 

Firewall ✔ 

1

[15]

6.1.1 

• Check boxes allow users to make more than one choice 
• Data would not be accurate 
  ✔(Any one) 

(Note to marker: Accept any valid, specific example of data not  being accurate.) 

1

5

6.1.2 

• The caption/text on the button does not clearly indicate the  function of the button 
• The location of the button on the form is not intuitive  ✔(Any one) 

1

6.1.3 

• List boxes restrict the user to only choosing from the list of  options ✔whereas combo boxes allow users to enter  additional items not on the list✔. This may cause incorrect  or invalid options to be entered/The list of classes is  fixed/finite so there is no need for the user to enter another  option ✔ 

3

6.2. 

Information on web page may be outdated/old/not show any  updated information on the page. ✔ 
Any ONE of ✔: 

• Refresh/reload the page/Press F5 key
• Delete the cached pages, etc. 

2

6.3.1 

COUNTIF ✔ 

1

3

6.3.2 

She included the levels (cells A2:A7) as part of the chart  data/Cells A2:A7/Column A forms a(nother) series on the chart.  /Incorrect data range✔ 
Any ONE of: ✔ 

• Use cells B2:B7/column B to draw the chart 
• Delete the series including the levels from column A

2

[10]

7.1 

The confidential information that was collected cannot be sent  back to the creator of the malware.✔ 
(Note to marker: Accept answers referring to keylogger hardware  being harmful.) 

1

7.2.1 

Using computers in a way that is not harmful to the  environment ✔

1

7.2.2 

• It contains poisonous materials 
• It requires more and more land to be allocated to rubbish  heaps 
• It can cause health issues for humans and animals
• It can pollute water and soil, etc.
  ✔✔(Any two) 

2 

3

7.3 

• Do not need large premises 
• Employees can work flexi-time (24/7) if need be
• Less need for expensive equipment/features to improve  working conditions (like coffee machine) 
• Reduced carbon footprint for the company, etc. ✔✔(Any two) 

2

7.4 

Phishing is any attempt to trick a user into giving out sensitive  information. ✔  
Humans make the attempt by sending out e-mails etc./There is  no set program/code for the anti-virus program to recognise ✔ 

2

7.5 

• Do not use a lot of data/Do not download too much/Ask how  much data you may use
• Do not visit sites which could potentially endanger the  security of the computer 
• Not visiting sites with inappropriate content sites • Not downloading inappropriate content 
• Ask each time before you use the connection, etc. ✔✔(Any two) 

2

[10]

8.1 

Match Table of Contents levels/styles to those of styles used in  the document✔ 
OR 
Change the styles of the headings to match the ones specified  in the Table of contents dialog 

1

8.2 

Use a column break (Ctrl+Shift+enter) ✔ 

1

8.3 

• Indentation
• Tab Stops 
• Text Box 
• Align (center)
  ✔✔(Any two) 

2

8.4 

A bookmark marks/indicates specific text in a document ✔which  can be navigated/hyperlinked to ✔ 

2

8.5.1 

• CONCATENATE 
• RIGHT/MID (not both)
• RANDBETWEEN 
• LEN
  ✔✔ (Any two)

2

4

8.5.2 

The number of days (between the two dates)✔ 
AND 

• Divide by 365(.25) 
• Custom date display format
  ✔(Any one)

2

8.6.1 

The number of records ✔that appear in the report ✔ 
(Note to marker: Also accept the number of records that have a  value for the Pay field.)

2

3

8.6.2 

The (current) date/time✔ 

1 

8.7 

The end tag/</b> was omitted✔ 

1

8.8 

• The image is not saved in the same folder as the HTML  document/image name spelled incorrectly 
• The code is unknown format/ not compatible with the  browser being used
  ✔(Any one) 

1

[15]

9.1.1 

• Devices can be moved freely around the venue and still  connect 
• No need to install/lay cables for every device 
• Internet connectivity can be given to devices where cables  cannot be laid, etc.
  ✔✔(Any two) 

2

10

9.1.2 

3G/4G/LTE✔ 

1

9.1.3 

• Communication medium/Cable 
• Switch 
• (Modem) Router/Access Point 
• Modem 
• Wi-Fi cards/NICs 
• Wi-Fi extenders/signal boosters, etc.
  ✔✔(Any two) 

2

9.1.4 

• Website hosting
• E-mail services/addresses 
• Fax to e-mail 
• Cloud storage 
• Spam/Phishing protection 
• SaaS
  ✔✔(Any two) 

2

9.1.5 

To control or limit Internet use✔  
(Note to marker: Accept specific examples such as not going  onto 'dodgy' sites/excessive downloading, etc.) 

1

9.1.6 

• Data usage could be high 
• Poor connection speed could cause the video to hang/buffer ✔✔(Any two)
  (Note to marker: Accept answers relating to cost of high data  usage such as the faster connection required or to quality of the  video.) 

2

9.2 

• Can be accessed from any computer, anywhere in the world  via the Internet 
• Online storage is usually available with the online  application 
• Software is always up to date/New versions are  automatically available to subscribers 
• The hardware requirements of the computer can be lower,  etc.
  ✔✔(Any two) 

(Note to marker: Do not allocate a mark for cheaper if not  accompanied by a valid explanation.) 

2

9.3 

• There may be software compatibility issues 
• Problems with hardware compatibility 
• Need for more expertise to support different devices
• Greater concern for theft/loss of confidential information
• Potential misuse of bandwidth 
• Potential spread of viruses 
• Slowing down the network
  ✔ (Any one) 

1

9.4.1 

The server provides resources/services to the clients ✔ 

(Note to marker: Do not accept answers such as 'controlling the  network'.) 

1

9.4.2 

• Less data will be used 
• Less bandwidth will be used/fewer bottlenecks will occur  when multiple users try to download over the Internet  connection simultaneously. 
• Will be quicker/easier to download from the intranet
• They will automatically download the correct app without  searching the app store or choosing between similar apps ✔✔(Any two 

2

5

9.4.3 

A Trojan is a malicious software/program designed to look  unsuspicious/useful ✔ 
It relies on the user opening/running it ✔so that it can deliver its  payload/implement the malware contained in it 

2

9.5.1 

1152 GB/1128 GB/1 TB + 128 GB ✔ 

1

4

9.5.2 

The SSD ✔ 

1

9.5.3 

NIC ✔ 

1

9.5.4 

RAM ✔ 

1

9.6.1 

• Fixing problems/bugs/flaws in software
• Improve the security features of the software 
• Improve the efficiency of the software
  ✔✔(Any two) 

2

9.6.2 

• Updates ensure minimal problems with software
• Developer feels all updates are important 
• Updates ensure that software stays current 
• Users may forget to update software, etc.
  ✔(Any one) 

1

9.6.3 

• Data use could increase dramatically 
• Downloading updates will have an impact on the speed at  which a user can browse the Internet
• A drop in computer performance while the update is running  may occur
• Drop in performance after updates installed 
• Decrease in storage space 
• Features may be unnecessarily updated as they are not  used, etc.
  ✔(Any one) 

1 

4

[26]

10.1 

• Not everybody has the WhatsApp app installed
• Need to have everybody's cellphone numbers 
• In a group one can be inundated with responses to a  posting/People are reluctant to join groups
  ✔(Any one) 

1

10.2.1 

A person receives too much new information/posts/e-mails, etc. to  process efficiently/being overwhelmed/is not coping with volume  of information they encounter✔ 

1

3

10.2.2 

• Don't subscribe to too many sites for updates/Unsubscribe  from lists/groups 
• Define/Use e-mail message rules 
• Limit interactions/friendships/postings on social media
• Do not contribute to the problem by continually  posting/sending (needless) information 
• Use ICT tools (accept examples such as RSS feeds) to help  process organise data/information
• Create to-do lists of critical tasks 
• Actively take breaks from interacting with people/systems  that contribute to information overload etc.
  ✔✔(Any two) 

2

10.3.1 

• Internet banking/Banking app 
• Cell phone banking (for dumb/feature phones) 
• Transfer at an ATM
  ✔✔(Any two) 

(Note to marker: Accept specific examples, FNB banking app,  Paypal, Bitcoin etc.) 

2

3

10.3.2 

• Receive a confirmation notification via e-mail or SMS
• Use a banking app/Notifications/Electronic receipts 
• Check online bank statements
  ✔(Any one) 

1

10.4.1 

It reduces the likelihood of error ✔ as it guides the user to fill in  the correct number of digits. 

1

10.4.2 

• Add more space for the surname 
• Use blocks for surname 
• Reduce space for the initials 
• Increase height of rows 
• Add instructions 
• Increase the number of blocks/cells for the cell number, etc. ✔✔
  (Any two) 

2 

3

10.5 

• Do not connect to the network/Internet 
• Install/Make use of security software 
• Ensure security software is updated 
•  Do not allow anyone to insert any form of storage device/block  ports 
• Disable any wireless capabilities, e.g. Bluetooth 
• Password-protect the data files which contain the final votes
• Encryption 
•  Biometrics, etc.
  ✔✔(Any two) 

2 

2

10.6.1 

Duplicate values ✔are likely/not unique value 

1

4

10.6.2 

Input mask✔ 

1

10.6.3 

Validation rule(s)/required field ✔ 

1

10.6.4 

Combo/Drop down/ List box/Lookup Wizard✔ 

1

10.7.1 

When the file will not open automatically when double-clicking on it/ When the file has no default program associated with it. ✔ 

1

4

10.7.2 

• It can be viewed without access to the type/version of software  it was created in 
•  The 'reader' software is free/freely available 
•  It has become standard/used extensively 
•  It can be used to restrict editing of the file 
•  It can (sometimes) be smaller in size than the original file, etc.  ✔✔
  (Any two) 

2

10.7.3 

• So that it associates the type of file with the selected program
• So that it will automatically open this type of files with the selected program in the future 
• So that you are not asked the same 'question' next time ✔(Any one) 

1

10.8.1 

Only need to change in one place if cost changes/Do not have to  adjust each formula, etc. ✔  
(Note to marker: Do not accept 'quicker' or 'easier' without a  suitable explanation.) 

1

10.8.2 

Absolute cell referencing needs to be used on cell B9/B9 cell  reference changes when copied✔ OR Relative cell referencing  was used and resulted in cell reference changes when copied    
=IF(D2="Yes",0,C2*$B$9) /=IF(D2="Yes",0,C2*B$9) ✔ 

2

10.8.3 

• Yes, if one calculates totals of each project type first 
• A meaningful graph cannot be produced by just selecting text  entries
  ✔(Any one) 

1 

4

[24]