TOURISM
GRADE 12 
NSC PAST PAPERS AND MEMOS
FEBRUARY/MARCH 2017

MEMORANDUM

SECTION A: SHORT QUESTIONS 

QUESTION 1 

1.1 

(20 x 1) 

1.2 

(5 x 1) 
1.3

(5 x 1) 
1.4 

 (5 x 1) 
1.5 

(5 x 1) 
TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE
QUESTION 2 
2.1

2.1.1 Australia✔✔ MTP (2) 
2.1.2 The 0º (zero degree) line of longitude passes through a town called  Greenwich in London which has become an attraction.✔✔ 
Tourist will use the 0º (zero degree) line of longitude to calculate the  time at their arrival destination.✔✔ 

• • Is known as the Universal Time Coordinate (UTC) used to  calculate time. (4) 

2.2

2.2.1 JHB +2 Paris +1 
Time difference 2-1 =  1 hour
Therefore: Paris is 1 hour behind South Africa 
13:00 –✔ 1 hour =   12:00
12:00 +✔ 1 hour DST ✔ =  13:00
13:00 to 23:00✔  10 hours✔ flying time        MTP    (7)
OR 
10 hours✔✔✔✔✔✔✔ flying time  

2.2.2 Paris +1 New York -5 
Time Difference 1+5 =  6 hours
Therefore: New York is 6 hours behind Paris 
15:00 – ✔6 hours =   9:00✔ 5 July 2016
OR 
9:00✔✔✔5 July 2016✔     MTP  (7)

2.2.3 Paris +1 Dubai +4 
Time difference 4 - ✔ 1 =  3 hours
Therefore Dubai is 3 hours ahead of Paris 
8:00 + 3 hours =  11:00✔
11:00 +✔ 7 hours flying time =  18:00✔
18:00 – ✔1 hour DST = 17:00✔
OR 
17:00 ✔✔✔✔✔✔✔  MTP   (7)

2.3

2.3.1 The Tour De France route goes through many European countries, therefore the Schengen Visa will give him access to all the  countries along the route of the Tour De France race✔✔  MTP (2) 

• • Having a Schengen Visa, he will not have to submit a visa  application for each country along the route.  

2.3.2 Travel insurance✔✔

• • Medical insurance     MTP (2) 

2.3.3 Remain in the hotel if the incident occurs outside the hotel. ✔✔
         Follow emergency evacuation procedures displayed in the hotel if  the threat is within the hotel. ✔✔ 

• • Inform the relevant people of your whereabouts.
  • Report to your country's embassy.
  • Stay away from the area under threat.
  • If possible, leave the country as soon as possible.
  • Keep away from popular, crowded areas which are likely to be  terrorist hotspots.
  • In the event of an attack keep away from public transport  systems as it could be a common terrorist target.   MTP (4) 

2.3.4 Disembark from aircraft and follow boards to immigration✔✔
         Collect luggage✔✔ 
          Proceed to customs (green channel)✔✔   MTP (6) 
Note: the sequence must be correct 

[38]

QUESTION 3 
3.1

3.1.1 The sudden decline in the value of the rand✓✓ 

• The drop in the value of the rand. 
• The decline in the value of the rand resulted in a decline in the  economy of South Africa.  
• It advantages inbound international tourists.   FX  (2)

3.1.2 The American tourist will receive more rands for his dollars.✔✓

• The tourist will have more spending power 
• It will be a better value for money destination for the tourist.    FX  (2)

3.2 

3.2.1 GBP2 800 x✔ 23.57✔ (BBR) 
         = ZAR✔/R65 996,00✔ (currency must be indicated)   FX  (4)
3.2.2 ZAR15 500 ÷✔ 16.50✔ (BSR) 
       = USD✔939, 39✔ (rounded off correctly)   FX  (4)

[12] 
TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM;  MARKETING 
QUESTION 4 
4.1

4.1.1 Statue of Liberty✔✔ TA (2)
4.1.2 France✔✔ TA (2) 
4.1.3 It reflects the USA's democratic principles based on various  liberties (freedoms)✔✔  TA (2)

• Given to the USA for their Declaration of Independence  (liberty) which is celebrated on 4 July every year. 
• Abolishment of slavery. 
• Symbol to immigrants entering the USA of a possible new  and freer life.  
• Symbolises human freedom. 

4.1.4 Icon B – The Netherlands✔✔ 
          Icon C – Australia✔✔   TA (4)

4.1.5

1. ICON B 
   To grind grain✔✔
   • To drain water and create low lying land
   • To saw wood
   • To generate wind energy for mechanical processes 
   • To pump groundwater to the surface for the supply of  fresh water  TA (2)
2. ICON C
   Multi-venue performing arts centre✔✔
   • As an opera theatre
   • Theatres for dramatic works
   • Entertainment centre with shows and restaurants
   • A great architectural structure of the 20th century.  TA (2)

4.2  4.2.1

1. Europe✔✔ TA (2)
2. The dense evergreen trees in the forest creates a dark colouring ✔✔
   • The black shade comes from the dark coloured leaves  of the trees in the forest  TA (2)

4.2.2 Tourists come to ski at the ski resorts during the winter snowfall  season. ✔✔ 
Tourists still come to the area during winter and stay indoors  enjoying the spa facilities. ✔✔ 

• Tourists travel to the Black Forest to view the manufacturing  of cuckoo clocks. 
• Tourists travel to the Black Forest to view the manufacturing  of musical instruments. 
• Scenic drives through the forest. 
• Hiking trails through the forest. 
• Explore local traditions and culture.  TA (4)

4.2.3 Job creation for the local citizens✔✔ 
GDP growth in the region✔✔ 
Foreign income earnings✔✔ 

• Upliftment of the local community 
• Increased revenue/multiplier effect 
• Better geographical spread in the region 
• Multiple tourism product offerings over a stretch of the Black  Forest. 
• Increased length of stay to experience the multiple product  offerings of the region. 
• Improved seasonality - both winter and summer activities  are available that are unique to the region. 
• Germany is seen as a destination with multiple tourism  experiences 
• Infrastructural developments for ski and spa facilities
• Opportunities for local entrepreneurs to supply services and  products to day visitors and short stay tourists. 
• Limits seasonal labour TA (6) 

[28]

QUESTION 5 
5.1 San ✔✔ CH (2) 
5.2 The San created many outstanding examples of rock art across the  uKhahlamba-Drakensberg Park - area.✔✔ 

• Legacy of a cultural group's way of life in art form 
• Rock Art murals have revealed a history of a cultural group that  existed many years ago.  CH (2) 

5.3 5.3.1 It is a mixed World Heritage Site 

• It meets both natural and cultural criteria. ✔✔  CH (2) 

5.3.2 Natural – the unique mountain wilderness habitat✔✔ 

• Natural caves in the mountains
  Cultural – protecting the San heritage✔✔ 
• Ancient rock art 
• Evidence of human inhabitants in the caves in the form of  San rock art  CH (4) 

5.4 Tourists who participate in some adventure activities in the park must fill  in a rescue register at certain entry points into the park. ✔✔ 
Trained guides will take tourists to uKhahlamba in order to ensure their  safety.✔✔ 

• Adventure tour operators accompany tourists to do activities like  abseiling, rock climbing and mountain climbing using the essential  safety equipment. 
• Adequate sign posting has been erected and tourists are advised to  use designated paths. CH (4) 

[12]

QUESTION 6 
6.1 Travel trade show ✔✔ 

• Travel trade exhibition  
• Marketing event   M (2) 

6.2 SATourism is responsible for marketing South Africa internationally✔✔ 

• SATourism co-ordinates the marketing effort from various role players  in the tourism industry 
• SATourism markets the South African tourism product as a value-for money destination. 
• Show-casing the various tourism products and services available in  South Africa 
• Networking and investment opportunities for tourism professionals at  an international platform.   M (2)

6.3 It creates opportunities for South African tourism businesses and  provincial tourism authorities to market at an international tradeshow. ✔✔
Awareness of South Africa as a value-for-money long-haul destination for  the German and European markets and other delegates at the ITB. ✔✔ 

• Inbound international arrivals are expected to increase from these  source markets. (Germany and Europe)  
• Word-of-mouth advertising from the public that attended the ITB on  public days proofs that South Africa is considered a top- destination. 
• Showcasing South Africa as an attractive destination will result in increased inbound arrivals that will in turn set the multiplier effect into  motion.  M (4)

6.4 Tourism businesses add a voluntary 1% tourism levy to tourists' bills which is then paid over to TOMSA. ✔✔  M (2)

[10] 
TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS AND SUSTAINABLE AND RESPONSIBLE  TOURISM 
QUESTION 7 
7.1 Accommodation sector✔✔ TS (2) 
7.2 It is important that the appearance of all employees working in the  accommodation sector is professional as it is a reflection on the  environment in which they work. ✔✔ 

• First impressions count. An impression of the business is formed  within the first 60 seconds and the appearance of employees can  create a sense of trust in the business (or vice versa).  TS (2) 

7.3 Body language: the way he sits at the desk/feet on the desk.✔✔
Telephone manners: Chewing bubble-gum and drinking while speaking on  the phone.✔✔
Appearance: the way he wears his uniform/tie is worn loosely around his  neck.✔✔ 

• No name badge/identification is worn  TS (6) 

7.4 The employee can work under supervision until his conduct is  acceptable.✔✔ 
The employee can undergo additional training sessions to improve his  conduct.✔✔ 
The employee can be subjected to performance evaluation before  undergoing re-training.✔✔ 

• The employee can get a written warning.  
• Disciplinary procedures can be started.  TS (6) 

[16]

QUESTION 8 
8.1 Airlines have to be operated in a way that meets the needs of the  travelling public without compromising the environment.✔✔ SR(2)
8.2 Try to minimise the number of flights by combining trips✔✔
Choose the most direct routes possible since take-offs and landings use  the most fuel. ✔✔  SR(4)

• Consider taking a holiday closer to home. 
• Choose economic class when you fly because more people per plane  mean fewer carbon emissions per person. 
• Pack light. Lighter planes mean less fuel is used. 
• Use other modes of transport where possible 

8.3 8.3.1 Social (Community): 
ACSA can employ locally.✔✔ 
ACSA can create opportunities for entrepreneurship.✔✔  SR(4)

• Local purchases 
• Skills development 
• Opportunities for scholarships and learnerships. 
• Intervention programmes to improve quality of life. 

8.3.2 Environment: 
Sustainable airport buildings (save electricity)✔✔ 
Technology to improve sustainability (e.g. water control in  bathrooms)✔✔  SR(4)

• Waste management & control (from aircraft) 
• Management of Foreign Object Debris (FOD) on runways 
• Energy efficient vehicles inside the building (e.g.  electric/battery) 
• Sound management (e.g. announcements/aircraft noise) 
• Environmental protection plans (e.g. birds/wild animals on  runways.) 

[Note: Accept examples if it can be linked to facts above.] 

[14] 
TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;  COMMUNICATION AND CUSTOMER CARE 
QUESTION 9 
9.1 9.1.1 Significant for South Africans as it is Madiba Day and the opening  ceremony to the Games on his birthday will be a great tribute to  this world leader.✔✔  DRI (4)
The principles of this great leader would add value to the  Commonwealth Games. ✔✔ 

• To commemorate the birthday of the late Nelson Mandela. 
• Hosting this event during the birthday of a global iconic figure  such as Nelson Mandela supports the vision and the legacy  of Commonwealth Games. 
• The date will endorse the credibility and reputation of the  Games in terms of publicity. 

9.1.2 Positive 
Creation of employment opportunities✔✔ 
Wide scale infrastructural development✔✔  DRI (4)

• Increased foreign revenue 
• Increased marketing for the host city 
• All tourism sectors tend to benefit from the influx of tourists 
• Skills development 
• Repeat visits 
• It will set the multiplier effect into motion. 
• Will result in positive GDP growth 

Negative 
Increased levels of crime✔✔ 
Increased pollution/traffic congestion✔✔  DRI (4)

• Negative media coverage if the event proves to be  unsuccessful 
• Exploitation of cultures and surrounding environments 

9.2 9.2.1 India✔✔& China✔✔ DRI (4) 
9.2.2 Jobs were lost due to fewer tourists visiting the country ✔✔
Has damaged South Africa's competitiveness as a destination of  choice✔✔ 
Has reduced the contribution to the GDP of the country. ✔✔     DRI (6)

• Deterred tourists from travelling to South Africa 
• international tour operators/travel agents removed South  Africa from their destination brochures owing to the new  regulations 
• There was a decline in inbound international tourists to South  Africa  

[22]

QUESTION 10 
10.1 10.1.1 SMS messages via smartphones✔✔  CC(4)
Web based responses✔✔ 

• Email 

10.1.2 To offer guests a variety of feedback options. ✔✔ 
Guests might only have limited accessibility to particular feedback  methods. ✔✔  CC(4)

• Cater for those guests who prefer to use advanced  technology as a method of customer feedback. 
• Making provision for those guests who wish to provide their  feedback at their convenience. 

[8] 
TOTAL SECTION E: 30
GRAND TOTAL: 200