TOURISM
GRADE 12 
NSC PAST PAPERS AND MEMOS
SEPTEMBER 2017

INSTRUCTIONS AND INFORMATION 
Read the instructions carefully before answering the questions. 

1. This question paper consists of FIVE sections.
2. ALL questions in SECTIONS A, B, C, D and E are COMPULSORY.
3. Start EACH QUESTION on a NEW page. 
4. You may use a non-programmable pocket calculator. 
5.  Write neatly and legibly. 
6.  The following table is a guide to help you allocate your time according to  each section.

QUESTIONS 

SECTION A: SHORT QUESTIONS 
QUESTION 1 
1.1 Four options are provided as possible answers to the following questions.  Choose the answer and write only the letter (A–D) next to the question  number (1.1.1–1.1.20) in the ANSWER BOOK, e.g. 1.1.21 A. 
1.1.1 When planning an itinerary a tour planner should take into account  that travellers on international flights must check in for their flight …  prior to departure. 

1. 30 minutes
2. 90 minutes 
3. 2 to 3 hours
4. 1 to 2 hours 

1.1.2 An example of a World Heritage Site in the Northern Cape: 

1. Cradle of Humankind
2. Robben Island 
3. Vredefort Dome 
4. Richtersveld 

1.1.3 International tourists should keep copies of … separate from their  luggage. 

1. banking details
2. passports
3. customs regulations
4. travel allowances 

1.1.4 A customer feedback tool that does not contain many questions: 

1. Survey
2. Feedback card
3. Follow-up call
4. Questionnaire 

1.1.5 Upon arrival in South Africa a 100 ml bottle of perfume is regarded  as … by customs. 

1.  goods to declare
2. duty-free goods
3. prohibited goods 
4. restricted goods

1.1.6 The Black Forest is located in … 

1. Switzerland.
2. Germany.
3. Russia.
4. Turkey. 

1.1.7 An African country that is a yellow fever endemic area: 

1. Egypt
2. Swaziland 
3. Morocco
4. Democratic Republic of Congo 

1.1.8 The proportion of an inbound tourism market that a country holds in  relation to its main competitors: 

1. Foreign arrivals
2. Average length of stay
3. Foreign market share
4. Arrival surplus 

1.1.9 A disease contracted in the same way as HIV Aids: 

1. Hepatitis A
2. Hepatitis B
3. Malaria 
4. Cholera 

1.1.10 This city will host the International Olympic Committee’s Summer  Games in 2020. 

1.  Tokyo
2. Beijing 
3. Paris 
4. Los Angeles 

1.1.11 South African bank notes to the value of R10 000 is regarded as …  by SARS. 

1. goods to declare
2. duty-free goods
3. prohibited goods
4. restricted goods

1.1.12 The abduction of 276 schoolgirls by Boko Haram in Nigeria in 2014  is an example of … 

1. a civil war.
2. general unrest. 
3. an unforeseen occurrence. 
4. terrorism. 

1.1.13 Which of the following is NOT regarded as a good environmental  practice? 

1. Environmentally friendly buildings
2. Reduce, reuse and recycle
3. Local procurement 
4. Waste management 

1.1.14 A crime prevention measure to ensure the success of an attraction: 

1. Providing high-quality pathways
2. Availability of lockers
3. Regular signage checks
4. Providing emergency medical assistance 

1.1.15 Tsogo Sun Hotel staff that are looking professional in their uniforms  are contributing to the hotel group’s … 

1.  corporate image. 
2. triple bottom line.
3. BBBEE charter.
4. customer service policy. 

1.1.16 This world icon is one of the seven new wonders of the world: 

1.  Machu Picchu
2. Eiffel Tower 
3. The Sphinx 
4. Big Ben 

1.1.17 The International Date Line (IDL) is an artificial line that lies  approximately … from the Universal Time Coordinate. 

1. 360° 
2. 180° 
3. 90°
4. 270°

1.1.18 … is the ruined remains of a large, ancient Mayan city. 

1. Taj Mahal
2. Cuzco 
3. Vatican City
4. Chichen Itza 

1.1.19 Daylight saving time (DST) is the practice whereby clocks in a  country are set one hour ahead of standard time during … 

1. winter.
2. spring. 
3. autumn. 
4. summer. 

1.1.20 An example of universal accessibility at an attraction: 

1. The restaurant offers kosher dishes.
2. Toilet facilities are provided for people in wheelchairs. 
3.  Staff members are able to communicate with visitors in a  variety of international languages.
4. All of the above (20 × 1) (20) 

1.2 Choose a concept provided in the list that best completes the sentences  below. You may only use each of the concepts given ONCE. Write only the  concept next to the question number (1.2.1–1.2.5) in the ANSWER BOOK. 

1.2.1 Use of insect repellent on exposed skin, staying indoors, spraying an aerosol insecticide in the sleeping area or burning of mosquito coils  and mosquito mats are precautionary measures against  contracting … 
1.2.2 A legal document, available at AA offices, that allows the bearer to  drive in a foreign country is called a ... 
1.2.3 Prolonged coughing, difficulty in breathing and chest and joint pain  are symptoms of … 
1.2.4 Personal particulars of the applicant, details of the visit to the  destination country, information regarding the applicant’s financial  status and criminal record are requirements for a ... 
1.2.5 Avoiding of potentially contaminated rivers and not drinking or  washing in contaminated water are precautionary measures against  contracting … (5 × 1) (5)

1.3 Choose the correct word(s) from those given in brackets. Write only the  word(s) next to the question number (1.3.1–1.3.5) in the ANSWER BOOK. 

1.3.1 (The Dome of the Rock/Ayers Rock) is a unique natural landmark,  composed of hard, red sandstone that lies in the Uluru-Kata Tjuta  National Park. 
1.3.2 The (Alcázar of Segovia/Parthenon) is considered to be the most  beautiful castle in Spain. 
1.3.3 Tourists interested in ancient civilisations must travel to Jordan to  explore (the Kremlin/Petra). 
1.3.4 (The Blue Mosque/Mecca) is regarded as the spiritual centre of the  Muslim faith. 
1.3.5 (Mount Everest/Mount Fuji) is a nearly perfectly shaped volcano that  is worshiped as a sacred mountain by Buddhists. (5 × 1) (5) 

1.4 Choose the Stormsriver Adventures commitment statement regarding  sustainability from COLUMN B that best matches the concept in  

COLUMN A. Write only the letter (A–E) next to the question number (1.4.1–1.4.5) in the ANSWER BOOK, for example 1.4.6 F. 

(5 × 1) (5)
1.5 Select the image that best fits the description below. Write only the letter  (A–F) next to the question number (1.5.1–1.5.5) in the ANSWER BOOK, for  example 1.5.6 G. 

1.5.1 A leading South African outdoor lifestyle and adventure event. 
1.5.2 The banks charge users far more in interest for withdrawing money  from an ATM than for making purchases. 
1.5.3 An annual German event that provides a unique opportunity for the  global travel trade to meet, network and conduct business. 
1.5.4 A tourism marketing event that showcases the widest variety of  Southern Africa’s best tourism products attracting international  buyers and media from across the world. 
1.5.5 Dedicated to the foreign currency of the country (or countries) you  are travelling to. (5 × 1) (5) 

TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE
QUESTION 2 
2.1 Study the World Time Zone Map below, read the information given and  answer the questions that follow.

2.1.1 Calculate the time and date that fans in Paris, France had to switch  on their television sets if they wanted to watch a live broadcast of  the opening ceremony. Remember that France was practicing  daylight saving time at the time of the opening ceremony. (5) 
2.1.2 List ONE possible advantage for the tourism industry in a country  practicing daylight saving time. (1) 
2.1.3 Calculate the time and date that Australian fans in Sydney had to  switch on their television sets if they wanted to watch a live  broadcast the opening ceremony. (4) 
2.1.4 Chad le Clos, one of South Africa’s top Olympic swimmers, was part of the South African contingent that took part in the Olympic  Games. His father flew to Rio de Janeiro to watch his son compete.  

1. 1.  Mr le Clos arrived in Rio de Janeiro on flight O66152 at 19:55  on 31 July after a 13h 45m flight via Sao Paulo, Brazil.  Determine the date and departure time of his flight from  Johannesburg, South Africa. (6) 
   2. Mr le Clos could have suffered from jet lag after his flight. List  TWO symptoms of jet lag. (2) 

2.1.5 Each member of the South African Olympic team had to have a  passport to enter Brazil, but were not required to obtain a visa for  the duration of their stay. 

1. 1.  Differentiate between a passport and a visa. (2 × 2) (4) 
   2. Name ONE vaccination that the team was required to obtain  before their departure to Brazil. (1) 

2.1.6 Upon his return to South Africa, Mr le Clos bought a 750 ml bottle of  wine for his wife at the duty free shops at Guarulhos International  Airport in Sao Paulo. 

1. 1. Explain the term duty-free shop. (2)
   2. Should Mr le Clos have gone through the red or the green  channel upon his arrival at OR Tambo? (1)

2.2 Read the extract and answer the questions that follow. 

12 day South Africa Safari  

2.2.1 The above-mentioned tour is an example of a package tour. Do you agree with this statement? Motivate your answer. (2) 
2.2.2 Taking the activities into account, identify ONE type of tourist that  would consider going on this tour. (1) 
2.2.3 Explain the term inclusions used in the extract. (1) 
2.2.4 Advise a tourist making a booking on this tour regarding TWO items  that he/she should pack before departure. (2 × 1) (2)

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QUESTION 3 
3.1 Study the exchange rate table below and answer the questions that follow. 

3.1.1 A South African business tourist is visiting the USA. He has  ZAR15 000 spending money. Calculate the amount of USD he will  receive. (3) 
3.1.2 A retired South African couple are planning to visit their family in  London. They have ZAR25 000 to exchange for spending money. 

1. Calculate the amount of local currency they will receive. (3) 
2. Upon their return they have some of their spending money left  over. Calculate the amount of ZAR they will receive if they  exchange £20. (3)
3. Identify the currency that they would have to exchange their  ZAR for, if their family lived in France. (1) 

3.2 In a paragraph, discuss the effect that a weak rand has on both inbound and  outbound tourism. (2 × 2) (4) 
3.3 In a paragraph explain the term multiplier effect and how it can benefit the  tourism industry of a country. (2 × 2) (4)

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TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURAL AND HERITAGE TOURISM; MARKETING 
QUESTION 4 
4.1 Study the picture clues and the map of Europe and answer the questions that  follow. 

4.1.1 Identify the icons labelled A, B, C and D. (4 × 2) (8) 
4.1.2 Explain why the icon labelled A is one of Europe’s most popular  tourism regions. (2) 
4.1.3 Give ONE reason why tourists interested in history will visit the  icons labelled … 

1. C. (2) 
2. D. (2)

4.2 Study the information on uShaka Marine World and answer the questions  that follow. 

4.2.1

1. Identify ONE example of unethical behaviour that has taken  place at uShaka Marine World. (1)
2. Suggest ONE action that could have been taken by uShaka  Marine World to deal with the unethical behaviour identified in  QUESTION 4.2.1(a) in order to minimise its impact on the  attraction. (2) 

4.2.2 Give ONE example from the extract to support uShaka Marine  World’s: 

1. environmental management strategy (2)
2. marketing strategy (2) 

4.2.3 Explain how the “Top Choice 2015” award will assist the  management of uShaka Marine World to exceed their expected  income target. (2) 
4.2.4 Suggest THREE ways in which CEO Stella Khumalo’s statement  will create long term benefits for uShaka Marine World. (3 × 2) (6)

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QUESTION 5 
Study the map below and answer the questions. 

5.1 Identify the UNESCO World Heritage Sites labelled A and B. (2 × 1) (2) 
5.2

5.2.1 State the type of World Heritage Site represented by the site  labelled A. (1) 
5.2.2 Discuss ONE example of how the World Heritage Site labelled A meets UNESCO’s criterion (v). (2)

5.3

5.3.1 Name the major type of vegetation that covers the mountains,  lowland valleys and coastal plains of the World Heritage Site  labelled B. (2) 
5.3.2 Explain ONE way in which invasive plant species present a threat to  the existence of the World Heritage Site labelled B. (2) 

5.4 Discuss TWO ways in which the South African tourism industry benefits  from having the World Heritage Sites labelled A and B. (2 × 2) (4)

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QUESTION 6 
6.1 Read the extract below. 

Explain TWO ways how this marketing initiative will add value to South  Africa as a travel destination. (2 × 2) (4) 
6.2 Explain the following statement: TOMSA plays a valuable role in contributing to SA Tourism’s ability to  market South Africa as a preferred tourist destination. (2 × 2) (4)

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TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE  TOURISM 
QUESTION 7 
Study the collage below and answer the questions. 

7.1 Discuss how the dress code of the SAA staff in the collage contributes to  the professional image of the business. (2) 
7.2 List TWO other factors, other than the company logo and appearance of  staff, that can contribute to the professional image of SAA. (2 × 1) (2) 
7.3 All SAA staff members must sign a contract of employment. 

7.3.1 Explain why it is essential for an employee to sign a contract of  employment. (2) 
7.3.2 List TWO items that can be included in a contract of employment  that must be signed by employees. (2 × 1) (2) 

7.4 SAA employees undertake to uphold the company’s code of conduct when  they are employed. Discuss the value of a code of conduct for employees in  the airline industry. (2)

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QUESTION 8 
Read the extract and answer the questions that follow. 

8.1 Lion Sands Private Game Reserve can be regarded as a tourism business  that has incorporated the triple bottom line in their business practices. 

8.1.1 Discuss this statement by referring to their commitment to the  environmental and social pillars of the triple bottom line. (2 × 2) (4) 
8.1.2 Suggest ONE manner in which Lion Sands Private Game Reserve  could show their commitment to upholding the economic pillar of  the triple bottom line. (2) 

8.2 List TWO examples of responsible tourism practices that could be included  in a code of conduct for responsible tourists visiting the Lion Sands Private  Game Reserve. (2 × 2) (4) 
8.3 Suggest TWO strategies that Lion Sands Private Game Reserve could  implement in order to attract environmentally conscious tourists. (2 × 2) (4) 
8.4 Lion Sands Private Game Reserve has a corporate social investment programme. 

8.4.1 Explain the term corporate social investment. (2) 
8.4.2 Describe TWO initiatives by which Lion Sands Private Game  Reserve has realised their corporate social investment programme  in their local community. (2 × 2) (4)

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TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;  COMMUNICATION AND CUSTOMER CARE 
QUESTION 9 
9.1 Study the information below and answer the questions that follow.

9.1.1 Give ONE reason why the Tour de France is classified as a global  event. (2) 
9.1.2 Explain why the Tour de France is portrayed as the “greatest free  show on the planet”. (2 × 2) (4) 
9.1.3 Identify ONE strategy the Tour de France organisers use to reduce  the three week event’s impact on the environment. (2) 
9.1.4 Discuss the benefits for the local economies of the 660 cities  crossed during the Tour de France in a paragraph. 
Include the following aspects in your paragraph: 

1. Income generation (2)
2. Job creation (2) 

9.2 Study the statistics below on travel patterns of foreign tourists to South  Africa in 2015 and answer the questions that follow. 

9.2.1 Identify the tourism region that recorded the sharpest decline in  foreign tourist arrivals into South Africa in 2015 compared to 2014. (1) 
9.2.2 Overall foreign tourist arrivals into South Africa declined by 6,8% in  2015 compared to 2014. This decline was cause for major concern  as this sector was one of the best performing until recent times.  
Give TWO factors that could have contributed to the decline in  international inbound tourists to South Africa. (2 × 2) (4)

9.3 Study the graph below and answer the question that follows.  

Compare the activities that foreign tourists participated in while visiting  South Africa in 2014 and 2015. 
State the trend between the two years. (2)

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QUESTION 10 

Study the extract on customer satisfaction and answer the questions that follow. 

10.1 Identify the customer feedback method used in the extract that enables  customers to post reviews on products or services they have experienced. (1) 
10.2 Explain how the feedback method identified in QUESTION 10.1 can be  useful to potential customers. (2) 
10.3 Give your opinion on the status of the Ocean Fresh Restaurant’s customer  service based on the 290 customer reviews. (2 × 2) (4) 
10.4 Recommend TWO intervention plans to the restaurant manager to address  the complaints of AnnieH. (2 × 2) (4)

[11] 
TOTAL SECTION E: 30 
GRAND TOTAL: 200