1.1 

A ✔ 

1 

1.2 

A ✔ 

1 

1.3 

D ✔ 

1 

1.4 

D ✔ 

1 

1.5 

C ✔ 

1 

1.6 

B ✔ 

1 

1.7 

D ✔ 

1 

1.8 

A/B ✔ 

1 

1.9 

C ✔ 

1 

1.10 

B ✔ 

1 

Total: [10] 

2.1 

P ✔ 

1

2.2 

N ✔ 

1

2.3 

A ✔ 

1

2.4 

R ✔ 

1

2.5 

B ✔ 

1

2.6 

E ✔ 

1

2.7 

G ✔ 

1

2.8 

L ✔ 

1

2.9 

H ✔ 

1

2.10 

K ✔ 

1

Total: [10]

(Note to marker: Do not award a mark if only 'FALSE' is written down.)

3.1 

FALSE, Firewall/Router✔ 

1

3.2 

FALSE, Pop-up✔ 

1

3.3 

TRUE✔ 

1

3.4 

FALSE, Styles/Templates✔ 

1

3.5 

FALSE, Questionnaire/Survey✔ 

1

[5]

4.1 

• More convenient/Easier to use/User is more familiar with a mouse
• More accurate mouse movements
• Ergonomic design of the mouse 

✔ (Any one) 

(1)

4.2 

• Laptops can be locked away
• Battery can allow use during power outages
• (Generally) consumes less power
• Mobility makes it easy to set up any room for tests and exams, or to  be used for different purposes 

✔✔ (Any two) 

(2)

4.3 

• SSDs are more expensive per GB of storage
• They are not good for long term (archiving) storage (lose charge)
• Write cycles are limited  

✔✔ (Any two) 

(2)

4.4.1 

• Access to updated information on the Internet
• Take a picture of homework
• Use social networking for collaboration
• Use for reading digital/electronic version of textbooks
• Interact with electronic quizzes 

✔✔ (Any two) 
(Note to marker: Accept any valid example that has educational value) 

(2)

(7)

4.4.2 

• Limited Battery life
• Limited controls
• Small screen size
• Overheating issues
• Lower screen resolution 

✔✔ (Any two) 

(2)

4.4.3 

• Wi-Fi
• NFC
• Bluetooth 

✔✔ (Any two) 

(2)

4.4.4 

Location information is added to the photo (as metadata) ✔ 

(1)

4.5.1 

Devices are too small/Standard USB connectors are too large✔ 

(1)

(3)

4.5.2 

• Tablets
• Flash storage
• Rechargeable headphones/speakers
• Digital cameras
• Power banks 

✔✔ (Any two) 
(Note to marker: Accept valid examples such as tablet keyboard,  dashcam) 

(2)

4.6.1 

• The attachment is an exe file which could be a virus
• Exe is not an image file extension   

✔ (Any one)

  (1)

(2)

4.6.2 

• Delete the e-mail
• Save and scan the attachment with an antivirus program
• Do not open the attachment   

✔ (Any one) 

(1)

4.7 

• Virus/malware infection
• Could open your computer to being hacked
• Legal consequences
• Cannot be updated/Manufacturer may disable software during  update attempt 

✔✔ (Any two) 

(2)

4.8 

• Start up in safe mode
• Re-install operating system/Format storage media (HDD/SDD)/Try  to boot from recovery disk/media
• Check boot sequence in BIOS
• Remove external storage from USB ports and try again 
• Test the power supply
• Check the primary hard drive and replace if necessary ✔✔

(Any two) 

(2)

4.9 

• It was created using multi-session/the session was not closed
• The optical drive is faulty on either one of the computers
• Incorrect label placement
• The file system is not supported
• The CD was not properly written 

✔✔ (Any two) 

(2)

4.10 

• Fixes program bugs
• Addresses security vulnerabilities
• Adds features to the operating system
• Fewer system crashes/More system stability 

✔✔ (Any two) 

(2)

[25]

5.1.1 

• Package C✔ 

AND 

• Uncapped data✔
• High line speed✔ 

(3)

(5)

5.1.2 

• Package B✔ 

AND  

• Less data required
• Sufficient line speed
• Cost effective 

✔ (Any one) 

(2)

5.2.1 

• Data cap is used up
• Problems with the NIC
• Line cable not connected
• Network settings in the operating system are incorrect
• Firewall is blocking access to a website
• Service provider not accessible 

✔✔ (Any two) 

(2)

(5)

5.2.2 

To refresh/reload the webpage✔ 

(1)

5.2.3 

Not secure✔ because of http instead of https ✔ (no lock symbol) 

(2)

5.3.1 

• Check the list under Wi-Fi settings/Enable Wi-Fi on the phone✔    

(Note to marker: Accept if list is mentioned without reference to Wi-Fi  settings) 

(1)

(3)

5.3.2 

• Use a firewall✔
• Use an anti-malware/virus program✔ 

(2)

5.4 

Provides additional functionality/features✔ on websites 

(1)

5.5 

• Updates are automatically sent to people
• No need to continually visit the website to check for new  information    

✔ (Any one) 

(1)

[15]

6.1 

• When data is processed/becomes meaningful✔ 

(Note to marker: Accept examples showing data to information e.g.  adding headings to columns.)) 

(1)

6.2 

• Reach a larger audience
• Distance is not an issue
• Data capture can be automated 

✔ (Any one) 

AND 

• Responses can be collated into a spreadsheet
• Responses can be analysed automatically 

✔ (Any one) 

(2)

6.3 

• Negative ages/numbers will be accepted✔
• Very high ages will be accepted/there is no limit to how high a number  may be✔ 

(2)

6.4 

• It may be old information
• Information may be biased
• Information may not be accurate/contrary to other expert authors
• Search criteria may be irrelevant 

✔✔ (Any two) 

(2)

6.5 

Track changes✔ 

(1)

6.6 

• Lock cells
• Protect the sheet/add a password
• Make the file read only 

✔ (Any one) 

(1)

6.7 

• Use a primary key
• Use indexing (No duplicates) property 

✔ (Any one) 

(1)

[10]

7.1 

• It requests to be forwarded to many other people
• You receive the same message from many people
• It could include a threat
• Difficult to verify 
• Highly emotional content 

✔ (Any one) 

(1)

7.2 

• Could lead to job losses
• Distracts employees (lowers productivity)
• Increase in electricity consumption
• Networks can be hacked into
• Employees use work place resources for their own benefit /  /Employees may increase company risk by downloading viruses  and torrents
• May lead to lack of trust between employer and employee ✔✔ (Any two) 

(2)

7.3 

• Government has no control over transactions
• No tax can be generated from transactions
• No consumer protection rights if unhappy with purchase
• It is often used as payment in illegal activities
• Rapid fluctuation in value may put citizens at risk 

✔✔ (Any two) 

(2)

7.4 

• Employer cannot track working hours/may not trust employee to  work the hours he should
• Employer expense to set up ICT systems to accommodate  telecommuting
• Work is dependent on a stable Internet connection/electricity  supply 

✔✔ (Any two) 
(Note to marker: Accept any other valid reason.) 

(2)

7.5 

• Appliances can be started remotely before getting home
• Check on the status of appliance 
• Manufacturer can diagnose problems without visiting
• Firmware can be upgraded
• Usage can be monitored
• Data can be retrieved from these devices 

✔ (Any one) 

(1)

7.6 

• Distraction to learning
• Sharing of sensitive pictures
• Theft creates unnecessary disciplinary issues for the school
• Learners may develop anti-social behaviour 

✔✔ (Any two) 

(2)

[10]

8.1 

Not saved with an html extension/<html> beginning and end tags  omitted✔ 

(1)

8.2 

Specify the size/Resize/ Adjust the width and height of the picture✔ 

(1)

8.3.1 

All fields may hold duplicate values✔ 

(1)

8.3.2 

• Yes/No/Boolean✔
• Lookup wizard✔ 

(2)

8.3.3 

Default value✔ 

(1)

8.3.4 

Change data type to Memo/Long Text✔ 

(1)

8.4 

Format Painter✔ 

(1)

8.5 

• Insert table on the text
• Convert text to table
• Copy text and paste into table
• Use the Draw Table option 

✔✔ (Any two) 

(2)

8.6.1 

Increase column width 

(1)

8.6.2 

• Change the condition to greater than or equal to 28/Change to  greater than 27
• Swop the TRUE and FALSE arguments/Swop the position of 200  and 0 

✔✔ (Any two) 

(2)

8.6.3 

COUNTIF✔ 

(1)

8.7 

StoreName✔ 

(1)

[15]

9.1 

• No dedicated graphics card/Integrated graphics
• Low resolution screen
• Small screen size
• Low amount of RAM
• Slow/outdated CPU
• No sound card
• Reduced number of ports
• Slower bus speeds
• Smaller HDD 

✔✔ (Any two) 

(2)

9.2 

• Word processor: Microsoft Word/Libre Office Writer
• Document publisher: Microsoft Publisher
• Web development tool: Dreamweaver/Frontpage/Notepad++
• Browser: Internet Explorer/Edge/Chrome/Firefox
• Image manipulation software: Photoshop/Gimp, etc. ✔✔

(Any two) 
(Note to marker: Accept only one correct example of each type of  software application) 

(2)

9.3 

Template has pre-set formatting and layout✔ 

(1)

9.4.1 

A – Router/Gateway/Switch✔  

(1)

(6)

9.4.2 

B – Switch/Gateway/Router/Repeater/Hub✔ 

(1)

9.4.3 

• Install a firewall
• Every user should have their own profile/login details
• Secure/Lock the room 

✔✔ (Any two) 

(2)

9.4.4 

• Better security
• Better data transfer rates
• Not affected by weather or physical obstructions 

✔✔ (Any two) 

(2)

9.5 

• Wider audience
• People can comment on articles
• Automatic notifications to audience about new articles
• Analytics on audience is possible
• No printing costs 

✔✔ (Any two) 

(2)

9.6 

• Source code is available in FOSS
• FOSS is free
• Proprietary source code is not available
• Proprietary software may not be free 

✔ (Any one) 

(1)

9.7.1 

• There is no Internet connection
• Computer has a virus 
• Prevented by firewall settings
• Not a licenced copy of Windows/Corrupted windows files ✔✔

(Any two) 

(2)

(3)

9.7.2 

• Windows will be vulnerable to security threats
• Bugs in the operating system or other applications will not be fixed
• Newer features will not be added 

✔ (Any one) 

(1)

9.8 

• Backup to a cloud service✔
• Backup to an external storage that can be moved✔ 

(2)

9.9.1 

• User friendly layout
• Allows for single record view
• Images can be inserted for visual appeal 

✔✔ (Any two) 

(2)

(4)

9.9.2 

• Query
• Filter 
• Sort
• Grouping 

✔✔ (Any two) 

(2)

9.10 

• May prevent data theft
• May prevent malware from external storage devices
• May prevent unnecessary data from being loaded onto the  computer 

✔✔ (Any two) 

(2)

[25]

10.1.1 

• Tablet 
• Smartphone
• Phablet 

✔✔ (Any two) 

(2)

(8)

10.1.2 

• Cyber stalking
• Data mining for advertising
• Cyber bullying 

✔✔ (Any two) 

(2)

10.1.3 

• Get permission from the owner
• Acknowledge the source of the picture
• Determine licence terms for images/Creative Commons licence ✔✔

(Any two) 

(2)

10.1.4 

2 Rows ✔ and 3 Columns ✔ 

(2)

10.2.1 

• Viruses
• Too many applications installed
• Two anti-virus programs installed at the same time 
• New software demands on hardware
• Old operating system
• Too many applications launch automatically on start up
• Disk may be fragmented 

✔✔ (Any two) 

(2)

(8)

10.2.2 

• RAM
• Hard drive
• CPU 

✔✔ (Any two) 

(2)

10.2.3 

• Upgrade operating system/Repair/Install Windows
• Install patches
• Install service pack 

✔✔ (Any two) 

(2)

10.2.4 

• Give to a charity organisation
• Dispose in an environmentally friendly way
• Sell off parts 

✔✔ (Any two) 

(2)

10.3.1 

CPU has two cores✔ 

(1)

(2)

10.3.2 

Gives wireless/WiFi✔ network access 

(1) 

10.4.1 

• Legend has meaningful names
• Minor gridlines
• Axis titles 
• Data labels, etc. 

✔✔ (Any two) 

(2) 

(4)

10.4.2 

• Conditional formatting
• Sorting
• Filters 
• Functions
• Pivot table/chart 
• Subtotal/outline 

✔✔ (Any two) 
(Note to marker: Do not accept any references to normal formatting like  bold, font colours, etc.) 

(2)

10.5.1 

• Number/number based datatype✔
• There is a calculation in the query based on this field✔ 

(2)

(3)

10.5.2 

Totals/Group by✔ was used to get the average of all 4 records 

(1) 

[25]